Customer relationship management and satisfaction of commercial banks' account holders

In Nairobi City County, Kenya

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Research Guidelines

Abstract should provide a concise summary of the Customer relationship management and satisfaction of commercial banks’ account holders, including the issue statement, methodology, findings, and conclusion.

Introduction should introduce the Customer relationship management and satisfaction of commercial banks’ account holders by offering background information, stating the problem, aims, research questions or hypotheses, and the significance of the research.

Literature review should present a review of related literature that supports the current research on the Customer relationship management and satisfaction of commercial banks’ account holders, systematically identifying documents with relevant analyzed information to help the researcher understand existing knowledge, identify gaps, and outline research strategies, procedures, instruments, and their outcomes.

References section should list out all the sources cited throughout the Customer relationship management and satisfaction of commercial banks’ account holders, formatted according to a specific citation style.

Others are table of contents, methodology, results, discussion, conclusion, etc…

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