Impact Of Customers Complaint On Marketing Performance In The Service Industry

(A Case Study Of MTN Nigeria)

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Chapter One

1.0 INTRODUCTION
This chapter introduces the Impact Of Customers Complaint On Marketing Performance In The Service Industry and its relevance, states the research problems, research questions, and objectives, provides a background of the study, and should also include the research hypothesis…

Chapter Two

2.0 LITERATURE REVIEW
2.1 Introduction

This section presents a review of related literature that supports the current research on the Impact Of Customers Complaint On Marketing Performance In The Service Industry, systematically identifying documents with relevant analyzed information to help the researcher understand existing knowledge, identify gaps, and outline research strategies, procedures, instruments, and their outcomes…

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References

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