Application Of Servqual Model To The Measurement Of Artisans Service Quality And Customer Satisfaction

In The North East Of Nigeria

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Chapter One

INTRODUCTION
This chapter introduces the Application Of Servqual Model To The Measurement Of Artisans Service Quality And Customer Satisfaction and its relevance, states the research problems, research questions, and objectives, provides a background of the study, and should also include the research hypothesis…

Chapter Two

LITERATURE REVIEW
This section presents a review of related literature that supports the current research on the Application Of Servqual Model To The Measurement Of Artisans Service Quality And Customer Satisfaction, systematically identifying documents with relevant analyzed information to help the researcher understand existing knowledge, identify gaps, and outline research strategies, procedures, instruments, and their outcomes…

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Related Field(s):
Business Administration (3321)
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