Assessment Of Total Quality Management In Banking Industry

The Case Study Of First Bank Of Nigeria Plc

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Chapter One

INTRODUCTION
This chapter introduces the Assessment Of Total Quality Management In Banking Industry and its relevance, states the research problems, research questions, and objectives, provides a background of the study, and should also include the research hypothesis…

Chapter Two

LITERATURE REVIEW
This section presents a review of related literature that supports the current research on the Assessment Of Total Quality Management In Banking Industry, systematically identifying documents with relevant analyzed information to help the researcher understand existing knowledge, identify gaps, and outline research strategies, procedures, instruments, and their outcomes…

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