Customer Service Delivery And Business Performance Of Commercial Bank

In River State

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Chapter One

1.0 INTRODUCTION
This chapter introduces the Customer Service Delivery And Business Performance Of Commercial Bank and its relevance, states the research problems, research questions, and objectives, provides a background of the study, and should also include the research hypothesis.

Chapter Two

2.0 LITERATURE REVIEW
2.1 Introduction
The chapter presents a review of related literature that supports the current research on the Customer Service Delivery And Business Performance Of Commercial Bank, systematically identifying documents with relevant analyzed information to help the researcher understand existing knowledge, identify gaps, and outline research strategies, procedures, instruments, and their outcomes…

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