Design And Implementation Of A Computerized Telephone Line Allocation System
(A Case Study Of Niitel Nigeria Limited Enugu Branch)
A computerized telephone line allocation system refers to a sophisticated software application designed to efficiently distribute and manage telephone lines within an organization or telecommunications network. This system employs automated algorithms to assign and route phone lines to specific users or departments based on predetermined criteria such as usage patterns, priority levels, or organizational hierarchy. By automating the allocation process, this technology optimizes resource utilization, enhances communication reliability, and streamlines administrative tasks associated with managing telephone infrastructure. Such systems play a crucial role in modern telecommunications environments by ensuring seamless connectivity and maximizing operational efficiency.
In our present society, communication is more or less the “cannot – do – without” that people always say and the strength of every successful business generally.
The impact of this can be felt in the life of individuals, homes and government establishment, without adequate communication network every activity is useless (paralyzed).countries all over the world has communication industry whose duty it is to acquire communication lines and distribute it equally among the populace of the nation. Most companies need great strength or determination to make it work. In Nigeria the button for communication distribution network is given to Nigeria Telecommunication limited (NITEL)
This project work research into the procedure and criteria involved in the telephone line allocation in inhabitants of Enugu by Nitel. In Nigeria today NITEL is having a very big problem with lines allocation due to the fact that it is speculated that lines available to NITEL cannot comfortably go round the country. In the process of this research it was found out that the real problem NITEL is facing were made in the problem, which at the end resulted in the arrival of solution to the problem. A new computerized design, which will always use the available lines at any time to equitably meet the demand of telephone line subscribers in the country; this computerized design is more accurate, reliable even easy to use and comparatively cheap
Title page
Certification
Dedication
Acknowledgement
Abstract
Table of contents
CHAPTER ONE
1.0 Introduction
1.1 Statement of problem
1.2 Aims of the study
1.3 Objectives of the study
1.4 Scope of the study
1.5 Limitation of the study
CHAPTER TWO
2.0 literature review
CHAPTER THREE
3.0 Analysis of the existing system
3.1 Method of data collection
3.2 Reference to written document
3.3 Input, process, output analysis
3.4 Problems of the existing system
3.5 Justification of the new system
3.6 Information flow diagram.
CHAPTER FOUR
4.0 The design of the new system
4.1 Output specification and design
4.2 Input specification and design
4.3 File design and structure
4.4 Procedure chart
4.5 System flow chart
4.6 System requirement
4.7 Manpower
CHAPTER FIVE
5.0 Implementation
5.1 Program design
5.2 Program flowchart
CHAPTER SIX
6.0 Documentation
6.1 Loading the language
6.2 Loading the new program
6.3 Running the program
6.4 Operational guide line
6.5 Option selection
CHAPTER SEVEN
7.0 Recommendation
7.1 Conclusion
Reference
INTRODUCTION
Communication is so important to the world’s activities. People who are separated by distances can effectively and conveniently reach one another to do business together through communication. This is therefore very necessary that every government provided enough and adequate communication for it’s citizens so that they will have a sense of belonging in the Global world.
The so-called western countries are where they are today because they realized the importance of communication and followed it up with better (good) approach. The major problems in the so-called under developed countries are their nonchalant effect on the economy.
Our country Nigeria is still in the “dark” age because they have failed to appreciate and fully embrace communication in its fullness. The sole telephone line subscriber (NITEL) in Nigeria today had failed to provide enough lines for its citizenry and the available ones are not distributed equally so that every citizen will have a share of the “essential commodity”.
The mode of telephone lines allocation by NITEL is inconsistent and unreliable in the sense that NITEL has failed to strictly follow the criteria laid down by it’s management in telephone line allocation. Recently, NITEL has cut down it connection fees but problem of telephone line allocation still persists. This why I chose to write this topic with a view of the coming out with a lasting solution to the work on the neck of NITEL, which affects the country today and it decreased the rate of development.
1.1 STATEMENT OF THE PROBLEM.
Lines that are available in the nation today is not enough to serve the teaming population and among the available line, many are faulty because of lack of maintenance. Our government is not given enough funds to NITEL management.
NITEL is crying daily for insufficient line, but with all this more than one line are allocated to some individuals
The Network of NITEL cabinets are no longer useful and the under-ground cable system is no more serving the population currently in the society.
NITEL is finding it difficult to maintain the identity and record of its subscribers, this makes it impossible for them to know the people line are allocated to and those people lines are not allocated to.
1.2 AIM AND OBJECTIVE OF THE STUDY
The primary aim of this project work is to provide lasting solution to the problem by computerizing the maintenance of record of NITEL subscribers to help track down double subscribers and follow up of allocation line.
1.3 OBJECTIVE
To eliminate multiple allocation subscribers.
Also to make sure that the available lines are distributed equitably. The record be made easy access.
Monitor the people line are allocated for effective update and communication
1.4 SCOPE OF THE STUDY
The research is limited to telephone line allocation as it is maintained with NITEL PLC ENUGU. It critically studies the current system in use defecting the problem facing the system, analysis of the problem and coming up with a modified system that well solve the current and further problem that may come up with little or no modification. This will do a lot of good.
1.5 LIMITATION
Our time and money was our major physical problem during the course of the project work. (or should I say my time and money) with my studies and exams at hand I just have limited time to carryout this research very extensively. However, I did a detailed research work.
SHARE PROJECT MATERIALS ON:
Computerized Telephone Line Allocation System:
A Computerized Telephone Line Allocation System is a software-based solution designed to efficiently manage and allocate telephone lines to users or organizations. Such a system is commonly used by telecommunications companies, call centers, and businesses to streamline the process of assigning phone lines, managing resources, and ensuring effective communication.
Here are some key components and features typically found in a Computerized Telephone Line Allocation System:
- User Management:
- User registration and profile management.
- User roles and permissions to control access.
- User authentication and security features.
- Line Management:
- Inventory of available telephone lines.
- Dynamic allocation and de-allocation of lines.
- Line status monitoring (e.g., active, inactive, reserved).
- Historical data on line usage and availability.
- Line Allocation Algorithms:
- Algorithms to allocate lines based on predefined criteria (e.g., priority, availability, location).
- Automated line reservation for specific purposes or timeframes.
- Reporting and Analytics:
- Generation of reports on line usage and allocation.
- Analytics to identify trends and optimize resource allocation.
- Call quality and performance monitoring.
- Real-time Monitoring:
- Dashboard for real-time tracking of line status and usage.
- Alerts and notifications for critical events (e.g., line overloads, system failures).
- Integration:
- Integration with existing telephony infrastructure (e.g., PBX systems, VoIP solutions).
- Compatibility with various communication protocols (e.g., SIP, ISDN).
- API support for third-party applications and tools.
- Scalability:
- Ability to scale the system to accommodate growing user and line demands.
- Load balancing to distribute traffic across multiple servers or resources.
- Security:
- Data encryption for sensitive information.
- Access controls to prevent unauthorized changes to configurations.
- Regular security updates and patches.
- User-Friendly Interface:
- Intuitive web-based or desktop interface for administrators and users.
- Self-service options for users to request and manage phone lines.
- Automation:
- Automation of routine tasks such as line provisioning and de-provisioning.
- Integration with workflow management tools for process automation.
- Redundancy and Failover:
- Redundant servers and failover mechanisms to ensure system availability.
- Disaster recovery plans to minimize downtime.
- Historical Data and Auditing:
- Logging and auditing of all system activities.
- Historical data storage for compliance and troubleshooting.
Implementing a Computerized Telephone Line Allocation System can lead to improved resource management, cost savings, and enhanced communication capabilities for organizations that rely heavily on telephony services. It can also help optimize phone line allocation to ensure that resources are used efficiently and that communication needs are met effectively.