Effective Implementation Of Organizational Policies And Procedures In Business
Effective implementation of organizational policies and procedures in business is critical for ensuring consistency, compliance, and efficiency across all operations. It begins with clearly communicating policies and procedures to all employees and stakeholders, ensuring they understand the expectations and consequences. Training programs should be designed to equip employees with the necessary skills and knowledge to adhere to these guidelines effectively. Regular monitoring and evaluation processes should be in place to assess adherence and identify areas for improvement. Additionally, fostering a culture of accountability and transparency where employees feel empowered to raise concerns and provide feedback can further enhance the effectiveness of policy implementation. By integrating these strategies, businesses can streamline their operations, mitigate risks, and uphold their values and objectives effectively.
The work is based on Effective Implementation or organization policies and procedures in Nigeria Banks. The Objective of this research is to bring –out the important of effective implementation of organizational policies and procedures in Nigeria – Banking system. This research is design to expose and the serious minded managers to be adequately equipped to face the challenges ahead as future management practitioners. The project is to span through chapter – one to chapter – five.
In all business enterprise effective implementation of organizational policies and procedure is very important and can never be over emphasized and to achieve this goal, target and objective is beckoned the design of managers who do not sit there as a ceremonial heads rather they have role of implementing the organic functions of management in today’s dynamic and competitive business environment in Nigeria. This work is design to expose and the serious minded managers to be adequately equipped to face the challenges ahead as future management practitioner in big. And when adequate implementation of polices and procedures is not there business worldwide will be greatly affected. In generating data needed to achieve the objective of this study, cross-sectional survey was used. Questionnaire was used as the major instrument for primary data collection. The broaden the researcher’s depth of knowledge the study area the research embark on review of related literature with data drawn from secondary sources. Data generated in the study was presented on frequency table and analyzed using percentages while the hypothesis was tested with Z test.
It was found at the end of the research work that most organization get the best out of their work or reach to their option goal, target and objectives because of poor implementation of organizational policies works are not allowed to join in decision-making that concerns them.
Finally effective organizational policies and procedures must be more sensitive to customers and also in order to up grade the work-force with exquisite training and motivation so as to reunion a winner or achieve a set objective which is the main target.
COVER PAGE I
TITLE PAGE II
APPROVAL/CERTIFICATE PAGE III
DEDICATION IV
ACKNOWLEDGEMENT V
ABSTRACT VI
TABLE OF CONTENT XI
LIST OF FIGURES
CHAPTER ONE
INTRODUCTION
1.1 Background of the study 1
1.2 Statement of the problem 3
1.3 Purpose of the study 4
1.4 scope of the study 5
1.5 research question 6
1.6 research hypothesis 6
1.7 significance of the study 7
1.8 definition of term 8
references 10
CHAPTER – TWO
REVIEW OF RELATED LITERATURE
2.1 Effective implementation of policies 11
2.2 Effective implementation of organizational functions 11
2.3 Effective control of organizational policies 12
2.4 Profile of first bank Nigeria Plc 15
2.5 The managerial structure of F.B.N Plc 19
References 25
CHAPTER –THREE
Research and Methodology
3.1 Research design 59
3.2 Population of the study 60
3.3 Sample size and its determination 61
3.4 Instrument for data collection 62
3.5 Validation of the instrument 64
3.6 Reliability of the instrument 64
3.7 Method of data collection 65
3.8 Method of data analysis 66
References 67
CHAPTER – FOUR
Data Presenting And Analysis
4.1 Presentation and analysis of data 69
4.2 Testing of hypothesis 76
4.3 Summary of results 80
References 82
CHAPTER – FIVE
Discussion, Recommendation And Conclusion
5.1 Discussion of Findings 88
5.2 Conclusion 90
Bibliography 93
Questionnaire
GENERAL BACKGROUND OF THE STUDY
Effective Implementation of organizational policies and procedures in Nigeria business encourages delegation of decision-making to business managers who do not sit there as a ceremonial needs rather they have the role of implementing the organic functions of management in today’s dynamic and competitive business environment in Nigeria. This research work is design to expose and aid the serious minded managers to be adequately equipped to face the challenges ahead as future management parishioners in biz. Good polices provides definite and clear direction by top management and at the same time allow subordinates to make their own decision with clearly stated limits. The usual sources of policies and procedures and it is pertinence to note that for a business to retain it position as a going –concern entity, it is imperative that manager formular policies plan, strategies and also implement these plan effectively for the continued growth and survival of the business enterprise. This is a major aspect of a task facing managers especially in a modern complex business situation. Therefore, today’s managers must take into consideration the following measures for effective implementation of organizational policies and procedure in Nigeria business.
They must specifically take into account the forces and trend such as environmental, economic, political, sociological, psychological technological, legal and ethnical factors while formulating the policies than can facilitate the accomplishment of the overall objectives and goals of the business in question of course if a policy has been formulated but ha not been carried out or implemented into action. It cannot be effective since it has not come to the attention of the employees but it runs the risk of being overlooked or misinterpreted, but according to (Akpala, 1990: 59) he said less prone to misunderstanding for effective implementation of organizational polices and procedures in Nigerian business to be properly executed the laid down rules guiding the organization must follow.
Procedure on the other hand can be stated as the system that describes in details the step to be taken in order to accomplish a set objective in business which is the main target that heads to effective implementation of polices and procedures emphasis more in details while polices concentrate on the basic general approaches. Policy is therefore a guide for making decision. Thus according to Kpala (1990:57) he simple define policy as a guideline to managerial actions, while Coventry and barker (1985:93) define policies as the guideline laid down in general or specific terms to make organization to reach the expected target or objectives.
1.2 STATEMENT OF THE PROBLEM
This boil down to what constitute the problem on the study of effective implementation of organizational polices and procedure in Nigeria business cannot exist on it own, it needs employers who will work in implementing those policies needed for effective business environment and all these will not take expected standard unless workers are properly motivated ie given them required training, internal and external incentives their salary may even be increased, paying them over time and considering them as human beings and not machines by so doing the business will be booming since it is effectively structured and implemented but if the reverse is the case things will not be moving haphazardly and it will constitute a lot of problem to the study.
1.3 PURPOSE OF THE STUDY
The study will seek to identify the implication of freedom of action at the operating level on effective implementation of organization polices and procedures in Nigeria Plc which is a Nation-Wide bank including rural branches. We shall measures implementation or control effectiveness existing in the bank with respect to certain principles and statequards, which must be incorporated in any control system as far as business is concern in Nigeria. These are as follows:
The system must have objective, which are realistic and well –designed procedures.
The system must have a sound organizational structure and wait designed procedures.
Each manager in the business organization is given an opportunity to contribute towards the formulation of planning for which he will be held accountable.
He is give feedback information to let him know how his actual compares with the plans in the business operation.
1.4 SCOPE OF THE STUDY
This study will be United to a few operational activities of banks. We must not target that a control mission of a bank as an international is to protect the value which come into it’s care therefore every activities in a bank has implication for the safety of value received given or transferred. Receiving cash deposit or paying withdrawal request are fairly universal function and would appear to have little room for variation from branch to branch. But there are other functions which are not equally available at every branch or unequally demand at all branches. Example will be foreign exchange transaction, capital and money market operational transfer etc.
Operational rules dealing with these make assumption about the ability of a branch and it customers and the available of certain infrastures. But this is not always the case, so what happens in the exceptional care? Our study should be limited to only such activities.
1.5 RESEARCH QUESTIONS:–
The following are the research question for the study.
(i) Has the effective implementation of organizational policies and procedures in Nigerian business speeded up services in first Bank Nigeria Plc.
(ii) Has it increased the volume of deposits in Bank?
(iii) Has it reduced the cost services in the Bank?
(iv) Has it helped in today’s dynamic and competitive business environment?
(v) Has it help managers especially in a modern complex business situation so that they will know that policies and procedures should be implemented at the right time for subordinate to know what they are expected to do.
1.6 RESEARCH HYPOTHESIS
HYPOTHESIS ONE:-
(i) All cadres of workers in FBN Plc are not involved in effective implementation of organizational policies and procedures in Nigeria business.
(ii) All cadres of worker in FBN Plc are involved in effective implementation of organizational policies in Nigeria business.
1.7 SIGNIFICANCE OF THE STUDY
The effective implementation of organizational policies and procedures in Nigeria should help effective manger to maintain or reach to a set objective in the business would. The study is very timely, especially today that all hand are on deck no enhance business in Nigeria because of the dynamic and competitive business environment we are in and a such this research work is designed to expose and aid the services minded managers to be adequately equipped to face challenges ahead as future management practitioners in business.
For effective implementation of organizational policies and procedures in Nigeria business i.e three decision have to be made.
i) Effective strategic planning
ii) Effective management
iii) Operational control
Effective implementation of policies in business is to
process by which managers make sure that resources are obtain since the expected rule and regulation are implemented and executed there’s no way the required resources will not be obtained.
It is necessary to work according to organizational policies in business venture so as not go contrary which may affect the business rather the business will attain to it equilibrium point.
1.8 DEFINITION OF TERMS
Assess weigh and appraise Regulate – To adjust, to return, to predetermined course
Performance The act of doing work
Result – The outcome of performance
Procedures:- The way work is done
Efficiency – Resources inputs into a process to produce the optimum amount of output.
Effectiveness – Resources are used to achieve the desired end
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Effective Implementation Of Organizational Policies And Procedures In Business:
Effective implementation of organizational policies and procedures is crucial for the smooth functioning and success of a business. It helps ensure consistency, compliance, and efficiency in operations. Here’s a step-by-step guide to effectively implement organizational policies and procedures:
- Policy Development:
- Clearly define the purpose and objectives of the policy or procedure.
- Involve relevant stakeholders, including employees, managers, and legal experts, in the development process.
- Ensure that policies are aligned with the organization’s mission, values, and industry regulations.
- Communication:
- Clearly communicate policies and procedures to all employees. Use various channels such as employee handbooks, intranet, email, and training sessions.
- Provide easily accessible resources where employees can refer to the policies and procedures when needed.
- Training and Education:
- Conduct training sessions to educate employees about the policies and procedures.
- Ensure that employees understand the rationale behind each policy and procedure, as well as their roles and responsibilities in following them.
- Leadership Support:
- Obtain buy-in from top management and ensure they actively support the implementation process.
- Leaders should serve as role models by adhering to the policies and procedures themselves.
- Customization and Context:
- Tailor policies and procedures to fit the specific needs and culture of the organization. Avoid one-size-fits-all approaches.
- Provide examples and scenarios that are relevant to the organization’s industry and operations.
- Feedback Mechanisms:
- Establish channels for employees to ask questions, seek clarifications, or provide feedback regarding policies and procedures.
- Use feedback to make necessary adjustments and improvements to the policies over time.
- Monitoring and Enforcement:
- Assign responsibility for monitoring policy compliance within each department or team.
- Implement a reporting system for identifying policy violations and addressing them appropriately.
- Consistently enforce consequences for non-compliance to maintain the credibility of policies.
- Continuous Improvement:
- Regularly review and update policies and procedures to adapt to changes in the business environment, industry regulations, and best practices.
- Involve employees in the review process to gain insights from those directly impacted by the policies.
- Documentation and Accessibility:
- Maintain a centralized repository for all policies and procedures that employees can easily access.
- Ensure that documents are well-organized, up-to-date, and properly indexed for quick reference.
- Celebrating Success and Learning from Failures:
- Recognize and celebrate instances of successful policy implementation.
- Use any failures or non-compliance as opportunities for learning and improvement, rather than assigning blame.
Remember that effective implementation requires ongoing commitment from all levels of the organization. It’s a dynamic process that evolves as the business landscape changes, so staying adaptable and responsive is key.