The Impact Of Employee Satisfaction On Customer Satisfaction Complete Project Material (PDF/DOC)
To investigate the relationship between automated teller machine (ATM) services and the performance of First Bank PLC.
To ascertain the impact of internet banking services on the performance of First Bank PLC.
To determine the extent to which mobile banking services impact on the performance of First Bank PLC.
What is the relationship between Automated Teller Machine (ATM) services and the performance of First Bank PLC?
How do internet banking services impact the performance of First Bank PLC?
To what extent do mobile banking services impact the performance of First Bank PLC?
Hypotheses One
(H01): There is no significant relationship between Automated Teller Machine (ATM) services and the performance of First Bank PLC.
(H11): There is a significant relationship between Automated Teller Machine (ATM) services and the performance of First Bank PLC.
Hypotheses Two
(H02): Internet banking services do not have a significant impact on the performance of First Bank PLC.
(H12): Internet banking services have a significant impact on the performance of First Bank PLC.
1.0 INTRODUCTION
This chapter introduces the Impact Of Employee Satisfaction On Customer Satisfaction and its relevance, states the research problems, research questions, and objectives, provides a background of the study, and should also include the research hypothesis.
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