This study focuses on ‘impact of employee satisfaction on customer satisfaction’ and is especially relevant for students in the business administration, management studies and related fields. It helps students develop a deeper understanding of the impact of employee satisfaction on customer satisfaction during their final-year academic research.
To investigate the relationship between automated teller machine (ATM) services and the performance of First Bank PLC.
To ascertain the impact of internet banking services on the performance of First Bank PLC.
To determine the extent to which mobile banking services impact on the performance of First Bank PLC.
What is the relationship between Automated Teller Machine (ATM) services and the performance of First Bank PLC?
How do internet banking services impact the performance of First Bank PLC?
To what extent do mobile banking services impact the performance of First Bank PLC?
Hypotheses One
(H01): There is no significant relationship between Automated Teller Machine (ATM) services and the performance of First Bank PLC.
(H11): There is a significant relationship between Automated Teller Machine (ATM) services and the performance of First Bank PLC.
Hypotheses Two
(H02): Internet banking services do not have a significant impact on the performance of First Bank PLC.
(H12): Internet banking services have a significant impact on the performance of First Bank PLC.
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