Impact Of Employee Satisfaction On Customer Satisfaction

(A Case Study Of Airtel Nigeria)

The Impact Of Employee Satisfaction On Customer Satisfaction Complete Project Material (PDF/DOC)

Aims and Objectives

To investigate the relationship between automated teller machine (ATM) services and the performance of First Bank PLC.

To ascertain the impact of internet banking services on the performance of First Bank PLC.

To determine the extent to which mobile banking services impact on the performance of First Bank PLC.

Research Questions

What is the relationship between Automated Teller Machine (ATM) services and the performance of First Bank PLC?

How do internet banking services impact the performance of First Bank PLC?

To what extent do mobile banking services impact the performance of First Bank PLC?

 

 

Hypothesis Of The Study

Hypotheses One

(H01): There is no significant relationship between Automated Teller Machine (ATM) services and the performance of First Bank PLC.

(H11): There is a significant relationship between Automated Teller Machine (ATM) services and the performance of First Bank PLC.

 

Hypotheses Two

(H02): Internet banking services do not have a significant impact on the performance of First Bank PLC.

(H12): Internet banking services have a significant impact on the performance of First Bank PLC.

 

 

Chapter One

1.0 INTRODUCTION
This chapter introduces the Impact Of Employee Satisfaction On Customer Satisfaction and its relevance, states the research problems, research questions, and objectives, provides a background of the study, and should also include the research hypothesis.

How To Download Complete Material (PDF/Doc)

This Research Work On “Impact Of Employee Satisfaction On Customer Satisfaction” Complete Material Can Be Downloaded Through Whatsapp, Email Or Download Link. Click The Below Button To Proceed:

Disclamer:

This study on the Impact Of Employee Satisfaction On Customer Satisfaction is solely for academic research purposes only and should be used as a research guideline or source of ideas. Copying word-for-word or submitting the entire project work to your school is unethical academic behavior and “UniProjects” is not part of it.