Investigation Into Level Of Services
(A Case Study Of Egbejila Road)
An investigation into the level of services involves a comprehensive examination and assessment of the quality, efficiency, and effectiveness of various services within a specified context. This inquiry extends beyond mere scrutiny, delving into the intricate layers of service provision to unveil nuanced aspects that contribute to overall performance. The examination encompasses diverse dimensions, including customer satisfaction, operational processes, and service delivery mechanisms. By scrutinizing these facets, analysts can uncover key insights into the intricacies of service levels, shedding light on strengths, weaknesses, and opportunities for enhancement. Such investigations are instrumental in informing strategic decisions, fostering continuous improvement, and ensuring that services align with evolving demands and expectations. The analysis navigates through the intricate tapestry of service dynamics, intertwining factors like responsiveness, reliability, and adaptability, to present a comprehensive understanding of the state of services in a given context.
This project was executed in order to investigate into level of service of Egbejila Road Ilorin west Local Government Kwara State and improvement options.
It was carried out to determine the rigidity quality, traffic characteristics and traffic volume study of the road, which was put into consideration in order to know what really cause the failure and how to determine the improvement option for such road. It was also discussed; some of the possible effect of contraction which leads to structural failure of defect of potholes, washout, suited culvert, edge brake etc. The use of questionnaire was introduced to know the opinion of people in Egbejila Community on what are the problems faced regarding the specific road.
It was also discussed; the common types of pavement failure in Egbejila road. Some pictures were taken from the road various types of failure on the road and the remedy option
Recommendations were also made on how to rectify pavement failure in order to restore the road to good standard during use.
Content Page No
Title page
Certification
Dedication
Acknowledgement
Abstract
Table of contents
List of Table
List of Pates
CHAPTER ONE
1.0 Introduction 1
1.1 Statement of the Problem 2
1.2 Aim and Objectives of the Research 3
1.3 Justification 3
1.4 Scope of the Study 4
1.5 Description of the Study 5
1.6 Methodology 5
CHAPTER TWO
2.0 Literatures Review 6
2.1.0 Classification of Road 6
2.1.1 Classification according to the volume of traffic they handle 7
2.1.2 Classification according to the number lane in the road 7
2.1.3 Classification according to the area they travel 7
2.1.4 Classification according to the east of the Road 7
2.1.5 Classification according to Rigidity of the Road 8
2.2. Factors Influencing the Selection of the type of Base Surfacing 10
2.3 Earth Road 10
2.4 Gravel Road 11
2.5 Pavement Rehabilitation 13
CHAPTER THREE
3.0 Data Collection 14
3.1 Introduction 14
3.2 The Study Area 14
3.3 Nature of Transportation Service in The area 14
3.4 Method of Data Collection 15
3.4.1 Failure observed on Egbejila Road Ilorin 15
3.5 Limitation of the Methodology 16
3.6 Traffic Volume Study 16
CHAPTER FOUR
4.0 Analysis and Discussion 28
4.1 Analysis of the Questionnaire 28
4.2 Pavement Defect/Failure 29
4.2.1 Types of Pavement Failure 29
4.3 Effect of Failure 31
4.4 Causes of the road pavement in Egbejila Community area, Ilorin West LOCAL Government area Kwara State 31
4.5 Traffic Characteristic 32
4.5.1 Average Traffic Volume 32
4.6 Summary and Discussion 36
CHAPTER FIVE
5.0 Conclusion and Recommendation 38
5.1 Conclusion 38
5.2 Recommendation 38
Reference 40
INTRODUCTION
Transportation and property are important physical and economic development of towns and cities all over the world. Level of service is qualitative measure used to relate the quality of traffic service. Level of service is used to analyze highways by categorizing traffic flow and assigning qualify level of traffic base on performance measured like speed density volume e.t.c. property and land value tend to increase in area with expanding transportation network, and increase less rapidly in areas without such improvements. Rapid and continued rise in housing and land prices are expected in cities with transportation improvement and rapid economic and population growth.
Road networks are observed in terms of its components of accessibility connectivity. Traffic density, level of service, compactness, and density of particular road Level of service is a measure by which the quality of service on transportation device or infrastructure is determined and it is a holistic approach considering several factor regarded as measures of traffic density and congestion rather than overall speed of the journey { Mannering, Walter, and Scott. 2004 }
The present position concerning Egbejila road which is in Ilorin west local government area of Kwara State, the only access road connecting villages and hamlets under the community, the road is about 40 kilometer and the entrance of the road is from Ilorin international airport road way. There are ditches of potholes at every spot of the road, the is un-tire and there is known drainage on the road side which water can pass through. A tour of the road revealed that about 10 village are under Egbejila community and include Boluwaji, Temidire, Obanisuwa, Egbejila, Ajegunle, Eru Oba, Budo Kawu among others. The long-strength road links to asa-dam area which has ditches of potholes too, it is against this background that this research analyzed the roads, determined the levels of accessibility, connectivity, traffic density of the road network is Egbejila community Ilorin.
1.1 STATEMENT OF THE PROBLEM
Road connecting many of the settlement are narrow and un-tire road have broken surface with a lot of potholes and there is know drainage on the road side which water can pass through, the volume number of vehicle is very low, because of the present condition of the road.
Inadequate transport service is generally insufficient and mostly irregular. This problem is prominent in Egbejila Road. The level of motorization is low in Nigeria at 20 vehicles per 1,000 people. These motorcycles to play important role in transporting by providing about 70 of vehicle fleet
Poor condition of vehicle, another problem identified by the respondent is that old transport fleet resulting in incessant breakdown of vehicles, delays and other inconveniences. The few vehicles that are available in the area are mostly in poor condition.
1.2 AIM AND OBJECTIVE OF THE RESEARCH
The aim of this research is to analyze the network of arterial road and other explanatory variable and commercial property values in Egbejila, while the specific objectives are to:
{a} analyze the arterial road network pattern in the study area.
{b} examine the spatial pattern and trend of demand, supply and values of commercial properties
{c} determine the traffic flow and the volume of the numbers of vehicles on the road.
{d} determine the contribution of individual explanatory variables to variability on the road.
{e} derive mode for predicting variability on the road in relation to the explanatory variables.
1.3 JUSTIFICATION
It is trait amongst earlier studies on accessibility in relation to road value that profitability and utility are determine by accessibility. The greater the accessibility of the location the greater the demand of the comparative advantage, and the greater of the comparative advantage the greater the demand for property at the location. The transport network and the location with good transport access to other areas have relative advantage are likely to be where transport route courage similarly estate surveyors wavers, with properties along major road and at point having greater value.
In addition, it is essential to establish a technique that may be useful for determine relative accessibility of location in the road network. Ever when relative advantage are determined, there is need to develop models that will be useful for predicting commercial property values in Nigeria.
1.4 SCOPE OF THE STUDY
Road may be classified as international, intercity or intra-city. International and inter-city road are usually major or arterial road, while intra-city road are routes within a city and may be minor or major. The study focused on investigation into level of service on a road in the intra-rural network of Egbejila. There are ten roads in Egbejila community and the entire road has the same problem.
Preliminary study revealed that there are three types of commercial properties in the study area. These are retail shop and petroleum station, and non-specific commercial properties. In respect of this research, focus was on shop and petroleum station of commercial uses.
Road network analysis was carried out to determine the level of service and accessibility and connectivity of nodal point as well as road and traffic densities in the hope of predicting commercial properties value along axes in Egbejila area were the focus of the research to the exclusion of secondary connector road. While the relationship between roads and commercial properties in Egbejila area were examined.
1.5 DESCRIPTION OF STUDY AREA
Egbejila community is in Ilorin west local government Ilorin Kwara State Nigeria.
In general contact, Kwara State is made up of Sixteen Local Government Area Egbejila road is a beehive of activities. It is largely populated by commercial motorcyclist popularly known as (Okada) who mostly ply the road from the junction to towns and villages in the area. A tour of the road revealed that about ten villages are under Egbejila community and this include Boluwaji,Eru Oba, Budokawa, Egbejila, Ajegunle, Temidire, Obanisuwa among others, no fewer than five filling station were suit along the road but only one is operating while the other are under lock and key for fear of attack by armed robbers because of the state of the road. The long-straightened road links to Asa Dam Area, the state House of Assembly and of Garage.
1.6 METHODOLOGY
Consultation will be made to many textbooks, question to local government ministers officers, journal and use of internet visits will also be made to the site in order to carryout survey on the road such as condition survey.
In orders to achieved this mission on condition survey the whole length of the road will be sighted to observed the on-site condition of the rural road such as the pavement measurement i.e the length, width and depth of the pavement, type of pavement failure on each point, surveying and collection of sample of map.
SHARE PROJECT MATERIALS ON:
Investigation Into Level Of Services:
Investigating the level of services typically involves assessing and analyzing the quality and efficiency of services provided by an organization, business, or government agency. The specific approach to the investigation may vary depending on the nature of the services and the goals of the investigation. Here is a general guide to conducting an investigation into the level of services:
- Define Objectives: Clearly outline the objectives of the investigation. Identify the specific aspects of the services you want to assess, such as responsiveness, reliability, effectiveness, and customer satisfaction.
- Identify Key Performance Indicators (KPIs): Determine the key performance indicators that will be used to measure the level of services. KPIs may include response time, completion time, accuracy, customer feedback, and other relevant metrics.
- Review Existing Policies and Standards: Examine the existing policies, standards, and service level agreements (SLAs) that are in place. Ensure that these documents provide a clear framework for evaluating and maintaining the desired level of services.
- Data Collection: Gather relevant data to assess the level of services. This may involve collecting quantitative data, such as performance metrics and statistics, as well as qualitative data, such as customer feedback and complaints.
- Stakeholder Interviews: Conduct interviews with key stakeholders, including employees responsible for delivering services and customers who receive the services. This can provide valuable insights into the strengths and weaknesses of the current service levels.
- Benchmarking: Compare the organization’s performance with industry benchmarks and best practices. Benchmarking helps identify areas where the organization is excelling and areas where improvements can be made.
- Technology Assessment: Evaluate the technology and systems supporting service delivery. Ensure that the organization has the necessary tools and infrastructure to meet service level expectations.
- Compliance Check: Ensure that the organization is in compliance with relevant regulations and standards governing the delivery of services. Non-compliance can lead to service disruptions and legal issues.
- Gap Analysis: Identify any gaps between the current level of services and the desired level. This involves comparing actual performance with the established standards and expectations.
- Recommendations and Action Plan: Based on the findings, develop recommendations for improving the level of services. Create an action plan with specific steps, timelines, and responsible parties for implementing the recommended changes.
- Continuous Monitoring and Improvement: Implement a system for continuous monitoring of service levels. Regularly review performance against KPIs and adjust strategies as needed to ensure ongoing improvement.
- Communicate Findings: Communicate the findings and recommendations to relevant stakeholders, including management, employees, and customers. Transparency in the communication process is essential for building trust and support for improvement initiatives.
Remember that the investigation into the level of services is an ongoing process, and organizations should continuously strive for improvement to meet evolving customer needs and expectations.