Use of Social Media in Crisis Communication in an Organization 

A Case Of The Kenya Power Company Limited

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Chapter One

1.0 INTRODUCTION
This chapter introduces the Use of Social Media in Crisis Communication in an Organization  and its relevance, states the research problems, research questions, and objectives, provides a background of the study, and should also include the research hypothesis.

Chapter Two

2.0 LITERATURE REVIEW
2.1 Introduction
The chapter presents a review of related literature that supports the current research on the Use of Social Media in Crisis Communication in an Organization , systematically identifying documents with relevant analyzed information to help the researcher understand existing knowledge, identify gaps, and outline research strategies, procedures, instruments, and their outcomes…

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