Impact Of Effective Communication And Feedback On The Performance Of Health Records Officers

Introduction

1.1 Background to the Study

Nigeria is among the richest country in terms of natural resources such as tropical forests, miombo woodlands, wildlife, mountains and water bodies. The presence of favorable habitats for wildlife makes Nigeria to be among the countries with large number of national parks in the world. Therefore, with such many national parks inhabiting different wild animals in Nigeria, the tourism industry is one of the fastest growing sector in the country contributing significantly to the national economy (Kazuzuru, 2014). Compared to other trading commodities, the tourism sector in Nigeria is leading in bringing foreign exchange (Anderson, 2013). It contributes to the economic development through businesses and construction of facilities and provision of various services such as hotels, restaurants and transport. Studies indicate that, the contribution of the tourism industry to the national income – gross domestic product (GDP) increased by 40% from 2000 to 2008 (Kazuzuru, 2014). The sector contributes to creation of employment opportunities, improvement of social services such as construction of schools and health centers, availability of clean water in the villages, transport services as well as improvement of communication services (Kazuzuru, 2014; Lange, 2015). The transformation of the environment in undesirable ways as a results of the development of tourism activities has affected the livelihoods and culture of the adjacent local communities in different localities (Dwyer, 2018). In some places, land grabbing has resulted into relocation of people residing along the coastal zones of Nigeria. The land is then used for construction of hotels and resorts for tourists making villagers short of lands for agriculture and other activities (Dwyer, 2018; Sharpley & Telfer, 2015). In Elegushi beach, the land used to build resorts is greater than city hotel with an average density land use values of 284 m2 per bed (Gössling & Peeters, 2015).

There are several types of tourism and different people have defined the term tourism differently, but coastal and marine tourism is among the common type of tourism in the world. Coastal tourism is defined as a type of tourism involving travelling to destinations outside the usual environment to mainly recreational activities along the coastal zone (Rangel-Buitrago et al., 2019). Coastal tourism is among major types of tourism practiced in Nigeria due to the presence of the beautiful beaches along the Indian Ocean. This type of tourism is popular in Lagos (Lagos and Pemba) and mainland Nigeria (Mafia islands). These islands are densely populated with many endangered and rare species of corals, fishes, seagrasses, mangroves, flora and fauna (Lange, 2015). The islands are also designated as world heritage site due to its outstanding materials, manifestation of cultural fusion and harmonization at the same time served as the best example of the Swahili coastal trading towns of East Africa (Bourdeau & Gravari-Barbas, 2016). The development of tourism in Lagos stated in 1986 where government started to strongly promote tourism globally (Gössling & Schulz, 2005). The focus of tourism development has been concentrated in the East Coast of the Lagos islands, where large areas along the coast have remained uninhabited, and where the sand beaches provide the precondition for infrastructure development (Gössling, 2001a). The high rate of tourism activities along the Nigerian coastal area is also influenced by the uniqueness of the culture and nature of the environment which attract many tourists to experience the beauty of the coastal zones. Empirical evidence from Mutayoba & Mbwete (2013) indicate that the number of tourists arriving in the coastal zones of Nigeria has tripled within fourteen years from early 2000s.

However, costal tourism has impacted local people surrounding the coastal zone in both positive and negative ways. Large hotels and resorts located along the coastal zones tend to use local supply markets hence helping the indigenous people to earn money by selling the locally produced goods to the hotels (Picard, 2015). The resort and hotels also anticipated to provide on job training and internal company tourism programs, which help to build vital professional capacities to the adjacent communities enabling them to serve tourists in different services (Masalu, 2000). However, the increasing investments and number of tourists in the coastal zones can also destruct the environment, hence compromising with the sustainability of natural resources management and therefore mentioned benefits to local communities (Khamis, Kalliola, & Käyhkö, 2017; Picard, 2015). In some places the hotels provide all-inclusive packages to tourists hindering the opportunities of the people from the local communities to save the tourists. Hotel operators also tend to block access to the seashores from other users especially local communities for activities like fishing, sea food collection and farming (Khamis et al., 2017; Mustelin et al., 2009). While the hotel owners would like to have the beaches intact and clean for their customers, seaweed farmers who are mostly locals need the same areas for conducting their farming activities along the forefront of the coast and use the beaches to drying the produces hence resulting into resource use conflicts between locals and hotels operators or owners (Khamis et al., 2017).

1.2 Statement of the Problem

The uniqueness of the coastal areas, beaches, the beautiful biodiversity rich marine ecosystem, the Swahili tradition and culture in Nigeria are the main factors used for promoting the country as the best destination for tourism activities worldwide. The costal tourism therefore has become potential sector in the economy of Nigeria (Lange, 2015). The development of coastal and marine tourism is anticipated to improve, not only the life of locals who are currently depending on fishing and agricultural activities along the coastal areas but also increase the contribution of the tourism sector to the national economy. On the other hands Coastal tourism has been a potential driver of social change, destruction of culture and tradition and environment degradation (Gössling, 2003; Lange, 2015). The increased investments on infrastructure along the coast areas with the high restriction of access to the beaches by the local people affects their livelihoods and welfare in general (Ashley & Mitchell, 2009; Mwaipopo, 2008). Further, the socio-economic and culture impacts of coastal and marine tourism has been discussed by a number of scholars (Ashley & Mitchell, 2009; Dwyer, 2018; Gössling, 2003; Gössling & Peeters, 2015; Gössling & Schulz, 2005; Gustavson, Kroeker, Walmsley, & Juma, 2009; Mwaipopo, 2008) and conclusions in these studies are diverse. Despite the extensive literature on the coastal and marine tourism globally, the socio-economic and cultural effects of coastal and marine tourism development in Elegushi beach in Lagos are not well documented. This study is therefore intended to contribute to the body of knowledge on the effects of coastal and marine tourism on culture by finding out how local communities in Elegushi beach are affected by the coastal and marine tourism. This study for assessing and understanding the effects of coastal and marine tourism development is important for shaping and changing the attitudes of the local communities participating in the tourism industry. The documentation of these socio-economic effects will also create awareness to stakeholders involved in tourism sector especially on the key issues which are sensitive to local communities and those which need to be promoted.

1.3 Objectives of the Study

Generally, this study seek to critically assess the potentials of coastal and marine tourism in nigeria. Therefore, the specific objectives of this study are to:

Assess the participation of local people in tourism business operations and activities in Elegushi beach in Lagos.

Evaluate the awareness and involvement of local communities in policy and regulations related to coastal and marine tourism development in Nigeria.

Examine the costs and benefits of coastal and marine tourism in terms of social and culture of the local people in Elegushi beach.

Analyze the economic factors associated with tourism investment on coastal areas in Nigeria.

Investigate the awareness and measures taken by government to minimize the negative impacts associated with coastal and marine tourism development.

1.4 Research Questions

What is the participation of local people in tourism business operations and activities in Elegushi beach in Lagos?

What is the awareness and involvement of local communities in policy and regulations related to coastal and marine tourism development in Nigeria?

What is the costs and benefits of coastal and marine tourism in terms of social and culture of the local people in Elegushi beach?

What are the economic factors associated with tourism investment on coastal areas in Nigeria?

What is the awareness and measures taken by government to minimize the negative impacts associated with coastal and marine tourism development?

1.5 Significance of the Study

A key challenge is the availability of data to measure the economic impact of CMT. In Nigeria, there is currently (2018) limited data available relating to the economic impact of CMT which could provide a better understanding of the economic contribution of CMT and its potential contribution towards tourism in Nigeria. No studies have been conducted in Elegushi beach to determine its the economic impact, which is what the town is predominantly known for. Therefore, this study will assist in a greater understanding of the contribution of shark cage diving tourism on the coastal economy of Elegushi beach area to better inform the contribution of the oceans to job creation, growth of the GDP and unlocking the potential of the oceans as highlighted by Operation Phakisa. Since this is the first study of its kind in Elegushi beach, it can benefit marine destinations all over Nigeria. This study will serve as a basis of understanding the need to invest in more research on CMT as well as give an indication of the potential contribution of marine based activities to the economy.

1.6 Scope of the Study

This study is a critical assessment if the potentials of coastal and marine tourism in Nigeria, with emphasis on Elegushi Beach, Lagos.

1.7 Limitation of the Study

Like in every human endeavour, the researcher encountered slight constraints while carrying out the study. Insufficient funds tend to impede the efficiency of the researcher in sourcing for the relevant materials, literature, or information and in the process of data collection, which is why the researcher resorted to a limited choice of sample size. More so, the researcher simultaneously engaged in this study with other academic work. As a result, the amount of time spent on research will be reduced.

1.8 Definitions of Terms

Tourism:

Tourism is a social, cultural and economic phenomenon which entails the movement of people to countries or places outside their usual environment for personal or business/professional purposes.

Coast:

Also known as the coastline or seashore, is defined as the area where land meets the ocean, or as a line that forms the boundary between the land.

Marine Tourism:

Marine tourism as ”the sector of the tourism industry that is based on tourists and visitors taking part in active and passive leisure and holidays pursuits or journeys on (or in) coastal waters, their shorelines and their immediate hinterlands.

1.9 Organizations of the Study

The study is categorized into five chapters. The first chapter presents the background of the study, statement of the problem, objective of the study, research questions and hypothesis, the significance of the study, scope/limitations of the study, and definition of terms. The chapter two covers the review of literature with emphasis on conceptual framework, theoretical framework, and empirical review. Likewise, the chapter three which is the research methodology, specifically covers the research design, population of the study, sample size determination, sample size, and selection technique and procedure, research instrument and administration, method of data collection, method of data analysis, validity and reliability of the study, and ethical consideration. The second to last chapter being the chapter four presents the data presentation and analysis, while the last chapter(chapter five) contains the summary, conclusion and recommendation.