Impact Of Communication In Organizational Efficiency
(A Case Study Of NEPA Zonal Office Enugu)
Effective communication plays a fundamental role in enhancing organizational efficiency by fostering clarity, collaboration, and alignment within teams and across departments. Clear and concise communication channels facilitate the dissemination of information, ensuring that all stakeholders understand their roles, responsibilities, and objectives. This clarity minimizes misunderstandings and reduces errors, thereby streamlining processes and workflows. Additionally, open lines of communication promote a collaborative environment where employees feel comfortable sharing ideas, feedback, and concerns, leading to innovative problem-solving and decision-making. Furthermore, efficient communication practices facilitate swift decision-making processes, enabling organizations to adapt quickly to changes in the business environment. Overall, by optimizing communication strategies, organizations can significantly improve efficiency, productivity, and overall performance.
The research was carried out in Enugu and the purpose was to determine the impact of communication on organizational efficiency. Oral interviews and questionnaire developed by the researcher were the instrument for data collection.
This study proved that the efficiency and effectiveness of an organization to co-ordinate its activity well depends on its level of communication network.
For the study to come to a reasonable point data collected from primary and secondary sources were analyzed using rank order score.
Three hundred and sixteen staff were selected as population sample from NEPA Enugu zonal office considering the above the limitations of the study were examined conclusion and recommendation given based on the finding.
Title Page
Abstract
Table Of Content
Chapter One
1.1 Background Of The Study
1.2 Statement Of Problem
1.3 Purpose Of The Study
1.4 Research Question
1.5 Significance Of The Study
Chapter Two
2.1 Literature Review
2.3 Type Of Communication Equipment And Their Uses
2.3.1 Computer
2.3.2 Computer Communication In Connection With Net-Working
2.3.3 Type Of Network
2.4 Satellite
2.5 Fax
2.5.2 Digital Facsimile
2.6 Telephone
2.7 Switchboard
2.8 Telex
2.9 Radio
2.10 Problem Of Ineffective Communication
2.11 Some Types And Channels Of Communication
2.11.2 Written Communication
2.12 Communication Process
2.13 Importance Of Communication In An Organization
Chapter Three
3.0 Research Methodology
3.1 Research Design
3.2 Area Of Study
3.3 Population Of The Study
3.4 Sample And Sampling Procedure
3.5 Instrument For Data Collection
3.6 Validation Of Instrument
3.7 Method Of Data Collection
3.8 Data Collection
3.9 Method Of Data Analysis
Chapter Four
4.1 Presentations And Analysis Of Data
4.2 Research Question 1
Chapter Five
5.1 Summary And Conclusion
5.2 Conclusion
5.3 Recommendations
5.4 Limitation Of The Study
Reference
Questionnaires
1.1 BACKGROUND OF THE STUDY
What is today known as national electric power authority is a merger of the electricity cooperation of Nigeria (ECN) and Niger Dam authority (NDA) the former was created by the federal government responsible for major policies of mines and power. It was empowered to generate transmitted distribute and sale electricity. Consequently to take over all government downed undertaken throughout the country and to establish new ones if considered economically viable.
The history of the present day NEPA would not be complete if the old police works department (PWD) of the government, which in 1896 installed the first 60kw generating set in Lagos is not mentioned.
In 1895 the preliminary investigation and planning were carried out by the public works department in Lagos at a cost of ₤ 3,206.00 The following year 1896 the their government of southern Nigeria allocated the sum of ₤1200.00 for the establishment of the first power station in Lagos which today is still the headquarter of NEPA in Lagos. Mr. 1 Pooke was the first chief electrical engineer of the establishment known as the Lagos electric supply. The power station operated within the hours of 6.00pm to 11.00p, daily and the maximum power demand continued to increase as a result of extension of supply to Iddo and Fbette Metta area. Further effort was made to increase the generating capacity of the power station. By 1915 the total installed capacity has risen to 320kw and to 420kw in 1921.
In 1924 the system introduced 2, and 3 phase 4 wire with 50 cycles and is still in use till date. As the demand continued to increase following the understanding that the use of electricity was no longer the exclusive reserve of the rich but an essential factor in development it became.
Town Year of commissioning Type of set Date of period of service
Port Harcourt 28th March 1928 475kw 1st Sept 1929
Kaduna December 1929 2x225kw June
1x100kw ,,
Enugu Railway operated 4x350kwdc Major consumers
a set for workshop 1X200kwdc Are the NRC and Colliery
Which govt. tool 1×200 kwdc Supplies was for
Over on 1/4/33 1x200kwdc
1×150 kw dc Few loan daily
Alternate
2x75kw
Yola May 1933 1x75kw
Zaria Dec. 23rd 1938 2×240 kw
Warri April 1938 1x275kw
1x75kw
As public awareness grew over the use of electricity. The various native authorities became quite aware of the needs of their subjects and initiated expansion. The much-needed capital was provided by them while the power station and distribution network were created and staffed by the government. Engineer in- chief acted in an advisory capacity only to the native authority with the financial backing of the native administration such power stations like Kano (1930) Abeokute (1935) and Ibadan (1940) were commissioned in some other town some organizations owned power station e.g. the Nigeria electricity supply company (NESC) in Jos sold power to government organization in Jos Burkuru vom while the A.T and P Sapele supplied power to Sapde township.
In 1946 the role of expansion of electricity in the country grew beyond the scope of public works department, which also caters for other numerous project in civil engineering.
Consequently in 1949 a separate department was created to take over electricity section of PWD this department became known as the Nigeria government electricity under taking (NGEU). This was a transition stage towards the formation of a cooperation to carry out electrical development on a commercial basis. A remarkable proof of this was indicated when in the 1946/43 fiscal years the sum of ₤ 32,468.00 was recorded as revenue.
The development stages in NEPA has been steady between the subordinates and superior but one wonders how it had impacted in the efficiency of the organization
1.2 STATEMENT OF PROBLEM
a. Lack of modern communication equipment had subsisted the efficiency of communication in NEPA Enugu
b. Communication system in NEPA Enugu never gave subordinates the opportunity to communicates effectively with the.
c. In NEPA Enugu information are sabotaged before getting to the audience
d. The inefficiency of the public relation unit of NWPA Enugu makes communication with her audience ineffective
1.3 PURPOSE OF THE STUDY
1. To identify the impact of communication on the staff of NEPA Enugu
2. To identify the types of communication equipment in use at NEPA Enugu
3. To identify the role of public relation unit of NEPA Enugu and how they had impacted on the efficiently on the organization.
4. To identify the problems of communication on the organizational efficiency of NEPA Enugu.
1.4 RESEARCH QUESTION
1. What are the impact of effective communication on NEPA Enugu
2. What are the types of communication equipment in use are NEPA Enugu
3. What are the problems of effective communication in NEPA Enugu
4. Does the subordinate staff of NEPA Enugu had the opportunity to discuses with their superior when needed.
1.5 SIGNIFICANCE OF THE STUDY
If this study is successfully completed the management of NEPA Enugu will be aware of the impact effective communication can have on her organizational efficiency. NEPA Enugu will also known the problem of communication in her organization this study will help them formulate good policies that will improve the efficiency of her organization. More so staffs of NEPA Enugu will know the type of communication available in their organization.
Conclusively future researchers in related field will find this work valuable as a veritable source of reference.
SHARE PROJECT MATERIALS ON:
Impact Of Communication In Organizational Efficiency:
Communication plays a vital role in organizational efficiency and effectiveness. Here are some key impacts of communication on organizational efficiency:
- Clarity of Objectives: Effective communication ensures that organizational objectives, goals, and strategies are clearly communicated to all employees. When everyone understands the direction in which the organization is moving, they can align their efforts accordingly, leading to increased efficiency in achieving those objectives.
- Coordination and Collaboration: Clear communication fosters collaboration and coordination among different departments and teams within an organization. When information flows smoothly between various levels and functions, it reduces duplication of efforts, minimizes misunderstandings, and facilitates teamwork, thereby improving overall efficiency.
- Problem-Solving: Effective communication enables timely identification and resolution of problems. Employees who feel comfortable expressing their concerns or raising issues are more likely to address problems before they escalate, leading to quicker resolution and preventing disruptions in workflow.
- Decision-Making: Communication is essential for decision-making processes within organizations. When relevant information is communicated efficiently, managers and leaders can make informed decisions promptly, avoiding delays and ensuring that resources are allocated effectively.
- Employee Engagement and Morale: Open and transparent communication fosters a positive organizational culture where employees feel valued and engaged. When employees are well-informed about company policies, changes, and developments, they are more likely to feel motivated and committed to their work, leading to higher levels of productivity and efficiency.
- Feedback Loop: Effective communication establishes a feedback loop where employees can provide input, suggestions, and concerns. Constructive feedback enables organizations to identify areas for improvement, make necessary adjustments, and optimize processes, leading to increased efficiency over time.
- Conflict Resolution: Miscommunication often leads to conflicts within organizations. Effective communication skills, including active listening and empathy, can help resolve conflicts quickly and amicably. When conflicts are addressed promptly and effectively, it prevents disruptions and allows employees to focus on their tasks, thereby improving efficiency.
- Adaptability to Change: In today’s dynamic business environment, organizations need to adapt quickly to changes in the market, technology, or regulatory environment. Effective communication facilitates the dissemination of information about changes, ensures buy-in from employees, and promotes a culture of agility and resilience, enhancing organizational efficiency in the face of uncertainty.
Overall, communication serves as the foundation for organizational efficiency by fostering clarity, collaboration, problem-solving, decision-making, employee engagement, conflict resolution, and adaptability to change. Organizations that prioritize effective communication are better equipped to achieve their goals, optimize resources, and maintain a competitive edge in the marketplace.