Information Technology; Process On Automated Teller Machine (Atm)

ABSTRACT

Information technology, which Automated Teller Machines are part of, has been the core tool of competitive strategies used by successful organizations for gaining competitive advantage over others. The rapid development in the banking sector has encouraged the accommodation of technology providers. This can be testified by the presence of ATM of all sorts, spread all over our bank premises. This paper addresses the issue of collaboration amongst banks and other service providers in the provision of cheap and efficient ATM services. It also addresses the issue of consumer behaviors with respect to quality services and has come to the conclusion that ATM deployment by banks saves time, encourages competition, and reduces bank risks. The low level of literacy, awareness, poverty and lack of trust are reasons for low adaptation of ATM in Nigeria.

TABLE OF CONTENTS

COVER PAGE

TITLE PAGE

APPROVAL PAGE

DEDICATION

ACKNOWELDGEMENT

ABSTRACT

CHAPTER ONE

INTRODUCTION

1.1  BACKGROUND OF THE PROJECT

• PROBLEM STATEMENT
• AIM AND OBJECTIVES OF THE STUDY
• SCOPE OF THE STUDY
• RESEARCH METHODOLOGY
• THESIS ORGANISATION

CHAPTER TWO

LITERATURE REVIEW

• REVIEW OF THE STUDY
• EVOLUTION OF COMPUTER TECHNOLOGY
• FEATURES AUTOMNATED TELLER MACHINE
• OPERATION OF AUTOMATED TELLER MACHINE
• REASONS FOR INTRODUCING AUTOMATED TELLER MACHINE
• EFFECT OF AUTOMATED TELLER MACHINE
• PROBLEMS ASSOCIATE WITH THE USE OF AUTOM ATED TELLER MACHINE
• NIGERIAN BANKING SYSTEM AND INFORMATION TECHNOLOGY
• NIGERIAN BANKS AND ATM

CHAPTER THREE

• DESCRIPTION OF AUTOMATED TELLER MACHINE
• AUTOMATIC TELLER MACHINE BLOCK DIAGRAM
• AUTOMATED TELLER MACHINE PARTS LIST
• ATM PRIVACY AND SECURITY
• IMPLEMENTATION ENVIRONMENT
• OPERATING PRINCIPLE ATM MACHINE

CHAPTER FOUR

4.0  ATM HARDWARE

• ATM SOFTWARE
• ATM MAINTENANCE
• ADVANTAGES OF ATM
• DISADVANTAGES OF ATM

CHAPTER FIVE

• CONCLUSION
• RECOMMENDATION
• REFERENCES

CHAPTER ONE

1.0                                        INTRODUCTION

1.1                          BACKGROUND OF THE STUDY

ATM is very popularly known as “Automated Teller Machine” or automatic banking machine in the common parlance. This is a completely computerized machine using information technology for direct interaction with the customers.

An ATM is a computerized telecommunication device that offers the customers of financial companies access to performing financial transactions publicly in the absence of a human clerk or a bank teller. With ATMs, customers are able to access their bank accounts for making cask withdrawals, transferring money, and checking their account balance, as well as paying electronic bills (Asawa et al 2005) (Stone & Stone 2005). And all this functions are made possible for the machine due to application of information technology.

Information technology is the pivot on which process engineering is hinged. If properly strategized, it can improve information use and context that can enhance performance and coordinate activities across functional business units. Most technologies have had significant impact on people’s lives since the twentieth century, but none as profound as information technology (IT).

The Nigerian banking system has gone through several eras since 1892 that the country first embraced the free banking system. Noticeable among the eras is the period of banking distress in 1994. This era witnessed a lot of recklessness in banking practice which range from poor management, illegalities to fraudulent practices by bank directors. Consequent upon this, the banks lost public confidence. The after effect of the distress was mergers and acquisitions of weak banks. To restore public confidence and to continue in business, the new banks had to reengineer their systems and operations with information technology. Their numerous branches were networked with computers that support Very Small Aperture Technology (VSAT); thus enabling the implementation of electronic banking system including Automated Teller Machines. Automated Teller Machines can offer significant benefits to both the banks and their depositors. The machine can enable depositors to withdraw cash at more convenient times and places other than banking hours. ATM reduces the number of human deployment by banks thereby reducing cost of operations. These potential benefits are multiplied when banks share their ATM, allowing depositors of other banks to access their ATM.

Apart from the application of ATM in banking, Nigerian banks are using information technology to enhance their business decision making. The banks have used information technology to package other products such as: E-money, online banking etc.

1.2                                 PROBLEM STATEMENT

Even though ATMs are widespread and very convenient, however, study shows that both old and young individuals are using ATM. But is very important to understand how it works and the technology that controls the process of the machine. This study was carried out to understand how information technology controls the process of automated teller machine.

1.3                   AIM AND OBJECTIVES OF THE STUDY

The main aim of this work is to discuss how Information technology controls the process of Automated Teller Machines which has been the core tool of competitive strategies used by successful organizations for gaining competitive advantage over others.

The main objective of the study are:

i       To offer understanding of the information technology.

ii      to explore the relationship between information technology and services delivery ability in Nigeria banks.

iii     To identify the relationship between information technology and automated teller machine.

Iv     To analyze the effect of full utilization of information technology in the delivery of banking services in Nigeria banks.

1. To highlight services provided by information technology

1.4                                  SCOPE OF THE STUDY

The introduction of the information technology has saved many banking industries in the area of organization and information of the banking activities in terms of man power accounting procedures are more easily accessible quality. In data selection and processing modeling and packaging of their services, forecasting and other banking services.

The emergency and rapid expansion of information technology in the banking industry has brought to the door of the people all over the world good banking services. Information which has become vital factor in decision making has serious implication on how business is done world-wide. Some of the objectives of every business organization are to satisfy customers needs with quality services or production also maximize profit.

1.5                                             RESEARCH METHODOLOGY

In the course of carrying this study, numerous sources were used which most of them are by visiting libraries, consulting journal and news papers and online research which Google was the major source that was used.

1.6                                               LIMITATION OF STUDY

As we all know that no human effort to achieve a set of goals goes without difficulties, certain constraints were encountered in the course of carrying out this project and they are as follows:-

1. Difficulty in information collection: I found it too difficult in laying hands of useful information regarding this work and this course me to visit different libraries and internet for solution.
2. Financial Constraint: Insufficient fund tends to impede the efficiency of the researcher in sourcing for the relevant materials, literature or information and in the process of data collection (internet).

• Time Constraint: The researcher will simultaneously engage in this study with other academic work. This consequently will cut down on the time devoted for the research work.