Study Of The Implications Of Office Technologies In Secretarial Education Curriculum In Polytechnics

(A Case Study Fo The Institute Of Management And Technology Enugu)

5 Chapters
|
69 Pages
|
8,517 Words

Office technologies play a crucial role in shaping the educational landscape, particularly in the context of secretarial education within polytechnics. The integration of modern technologies into the curriculum is instrumental in preparing students for the dynamic and technology-driven work environment they will encounter upon graduation. This paradigm shift involves incorporating key elements such as computer proficiency, document management systems, and communication tools into the educational framework. By immersing students in practical applications of word processing, data analysis, and collaborative platforms, the curriculum ensures that graduates possess the essential skills demanded by the contemporary workplace. Furthermore, the incorporation of these technologies fosters a more interactive and engaging learning experience, allowing students to adapt to the evolving demands of the professional sphere seamlessly. As the workplace continues to evolve, the strategic inclusion of office technologies in secretarial education becomes imperative, equipping students with the competencies required for success in their future careers.

ABSTRACT

This study was carried out to discover the possible implications posed by the office Technologies in Secretarial Education Curriculum in Nigeria Polytechnics. This study was conducted making use of institute of management and technology (I.M.T) Enugu.
The instruments used for data collection were questionnaires and documents, while a total of four research questions were also used.
The data collected from the respondents was analyzed using percentage method and they were used in answering the research questionnaire.
The data collected and analyzed showed that enormous implication were placed on secretarial education curriculum by constant changes in office technologies.
The implication entails re-training and attendance to seminars, conferences and workshops by the teachers / lecturers or the uses and operations of the new office equipment / machines, this is with a view to imparting such knowledge to the student secretaries together with the introduction of some new relevant courses to enable them face squarely the implications of incessant office technological change now rampant in business environment.
The finding upheld the need or easy introduction of accepted new courses. It was revealed that the staff of the department of the department should be co-opted by the polytechnics regulation body, the NBTE in the curriculum planning.
Based on these, recommendation were drawn which the researcher feels if followed and adhered strictly, will give good answer to any future implication imposed on secretaries education curriculum by change in office technologies.
Since no research work is ever completely concluded because of some certain constants, some suggested areas for further research were also given.

TABLE OF CONTENT

Title page i
Approval page ii
Dedication iii
Acknowledgement iv
Abstract v
Table of contents vii

CHAPTER ONE
1.0 Introduction 1
1.1 Background of the study 1
1.2 Statement of problems 3
1.3 Purpose of the study 4
1.4 Significance of the study 5
1.5 Research questions 7
1.6 Definitions of terms 7

CHAPTER TWO
Introduction 10
2.2 Office technology and its changes
2.3 Technological change and its implication `
on secretarial education programme 17
2.4 Effects of office technologies on job
performance of secretaries 20
2.5 The development and definition of
office technologies 22
2.6 Ideal curriculum for business studies and
technological implication 23
2.7 Summary of the related literature 28

CHAPTER THREE
3.1 Introduction 30
3.2 Research design 31
3.3 Population of the study 31
3.4 Sample size determination 32
3.5 Instructed for data collection 33
3.6 Method of data collection 33
3.7 Method of data analysis 34

CHAPTER FOUR
Data Presentation and Analysis 36

CHAPTER FIVE
Summary of findings, recommendation and conclusion 46
5.1 Summary of findings 46
5.2 Recommendations 48
5.3 Conclusion 49
5.4 Suggestion for further research 51
Appendix 52
Questionnaires 54
References 58

CHAPTER ONE

INTRODUCTION
1.1 BACKGROUND OF THE STUDY
As life is becoming more dynamic, more complex in educational, socio-cultural, industrial and commercial developments due to the increasing technological advancements, the secretarial profession is not left out and the jobs of secretaries appear and at first sight among those threatened. This is because of new machines, which are threatening to take-over the jobs performed by thee categories of workers thereby making them face job hard of redundancy, retrenchments which will lead to mass unemployment will result.
Nigeria is undergoing technological revaluations just like any other developing country of the world. This technology advancement has actually revolutionized most office activities and procedures. Until recently, the study of secretarial educations programme in our polytechnics especially institute of management and technology (I.M.T), Enugu was based mainly on shorthand, typewriting and office practice. The activities had greatly changed since supervisor of the polytechnic by the NBTE.
The task and activities of these categories of workers in most offices and business circles lave also increased tremendously because of the high office responsibilities expected of the secretary to now handle with little or no supervisions. The scope of the course they now cover before qualification has also greatly increased.
They now have to be trained and educated in too many course and have to acquire more technical skills to be able to handle and manipulate the very modern office machines now inherent in most business offices if they have to be marketable and employable.
Secretarial professions now have to battle with the skills of handling the electric typewriters, scanners, ward processors, the facsimile (FAX) machines, the computers etc. This is to enable him meet up wit the increasing demand of information as and when urgently required which could not have been so carried out with the use of manual typewriters.
It should be noted that these automatic, light -technological machines couldn’t do everything or operate themselves without the human aid, thus making the needs and quests for the professionals in secretarial filed necessary.
The most current and implicating question in the minds of the present day secretarial studies educators and curriculum planners is what to do in order to keep peace with the technological changes in secretarial office equipment. This is because the more knowledgeable the secretaries are in the use of these office technologies, the better prepared our country will be to develop technologically.
Hence, in the opinion of Kanu (1987), there must be positive attitude towards continuous up dating of knowledge for everyone, especially the secretaries, if this age of technological advancement is to be acquired and improved advancement and inter – personnel skills developed.

1.2 STATEMENT OF THE PROBLEMS
Since a lot of office work is based on the basic knowledge of key boarding and clerical skills, it became apparent that if secretarial education curriculum in our polytechnics are not reviewed, revisited and updated from time, to adequately take care of these technological changes, the products of this profession mighty not be able to face challenges they will meet in future in the course of their working life.
It therefore, becomes apparent that those concerned with the training and education of secretaries in our polytechnics and other institutions of higher learning should always adjust their curriculum so s to catch up and stay afloat with the incessant technological changes and advancements. The problems then is how far has I.M.T been able to adjust its curriculum to reflect the current development? How far have they been able to purchase the equipment required for the training? Do they have qualified personnel to handle these equipments? Are the students being adequately prepared?

1.3 PURPOSE FO THE STUDY
The main purpose of this project is to find out the implications of office technologies in secretarial education curriculum in I.M.T Enugu, specifically, this purpose targets at:
i) Identifying the implications of office technology on the secretarial education curriculum in I.M.T Enugu
ii) The cause of frequent changes in educational curriculum especially that of secretarial education programme performance.
iii) To ascertain whether / if these office technologies that are used in the different to offices today are available in the Department of secretarial studies of institute of Management and Technology (I.M.T), Enugu where secretaries are trained.
iv) Identifying whether the curriculum planners re-cognized these implication before gong on the drawing board, drawing especially for secretarial

1.4 SIGNIFICANCE OF THE STUDY
Technological development has taken a rather tremendous new dimension since the middle of this century. According or Ndubuisi (1981), since there is need to promote interest in more and advanced technology, provision should also be made for institutions, the nation as a whole, curriculum planners and business world.
By finding out the implication of office technology on the secretarial educations curriculum in our polytechnics especially IMT, all that are involved in the training of these category of professionals and the curriculum planners, will be able to adjust their curriculum and course contents to suit the needs of the expanding technological business world. Their products, the students, secretaries would then be prepared well enough enter the now world of automated offices and still face squarely the implications inherent in high technological environments without fears of retrenchments.
The study will among other things, serve as a guide to the National Board for Technical Education (NBTE) in determining these new trends that are designed to become an integral part of business studies and include some of the programmes in the school syllabus.
Finally, the country and the business parastatals swill also benefit from this study since the school of business has been producing very proficient and marketable personnel that will stand the vigorous test of time through updated planed curricula, especially in this ear of technological advancement.

1.5 RESEARCH QUESTION
In order to obtain more purposeful and significant results form the data analysis, the following questions will be tested in the course of the study
1. What are the implication of office technologies in the secretarial education curriculum in the institute of management and technology Enugu?
2. Is the institute prepared to meet up with the implication in training students for today’s and future technological office environment?
3. What effects have the frequent changes in curriculum brought to the secretarial studies department?
4. Being aware of the technological changes in the country do you think this will have any effect in your career as secretaries?

1.6 DEFINITION OF TERMS
BREADING UNEMPLOYED GRADUATES
Training and turning-out of graduates who cannot be employed because they lack of the required skills for handling and manipulating modern office machines and equipment.
CURRICULUM
Subjects / courses included in course study like secretarial studies or taught in a particular school or collage.
OFFICE TECHNOLOGIES
The application of he use of modern office machines and equipment in performing office tasks for quicker and greater production.
COMPUTER LITERACY
Being educated or enlightened on the uses, functions and operations of the electronic data processing machine called the computer, which is capable of handling, processing, staring and retrieving information at the shortest possible time.
OFFICE AUTOMATION
The use of different types / kinds of machines aided devices to work in an office in order to improve the efficiency and effectiveness of the employed manpower.
TECHNOLOGICAL REVOLUTION
Drastic charge shift from the use of old fashioned machine and equipment to the recently manufactured (modern) are.
TECHNIQUES
Methods of getting things done or preferred.

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Implications Of Office Technologies In Secretarial Education Curriculum In Polytechnics:

Incorporating office technologies into the secretarial education curriculum in polytechnics can have several important implications. These implications can impact both students and the educational institutions themselves. Here are some key considerations:

  1. Relevance to Industry: Office technologies are rapidly evolving, and businesses are increasingly relying on digital tools and software for office tasks. By including these technologies in the curriculum, polytechnics can ensure that their graduates are better prepared for the modern workplace.
  2. Enhanced Skills: Students who receive training in office technologies will develop valuable skills in using software applications, office automation tools, and communication platforms. These skills can make them more competitive in the job market.
  3. Increased Employability: Graduates with proficiency in office technologies are likely to be more attractive to potential employers. They can perform tasks more efficiently and effectively, which can enhance their employability and job prospects.
  4. Cost Savings: Incorporating office technologies may initially require an investment in software licenses and hardware, but it can lead to cost savings in the long run. Graduates who are proficient in these technologies can help organizations reduce the need for extensive training.
  5. Adaptability: The inclusion of office technologies in the curriculum encourages students to adapt to changing technology trends. This adaptability is crucial in a world where new software and tools are constantly emerging.
  6. Online and Remote Work: Office technologies are essential for remote work and online collaboration. Teaching these skills prepares students for the increasing trend of flexible work arrangements, which have become more prevalent due to global events like the COVID-19 pandemic.
  7. Efficiency and Productivity: Students trained in office technologies can perform administrative tasks more efficiently. This can lead to increased productivity in organizations where they are employed.
  8. Curriculum Updates: Polytechnics will need to continually update their curriculum to reflect the latest advancements in office technologies. This requires ongoing investment in training for instructors and the acquisition of up-to-date software and hardware.
  9. Integration of Soft and Hard Skills: The curriculum should strike a balance between teaching technical skills related to office technologies and developing soft skills such as communication, time management, and problem-solving, which are equally important for secretarial roles.
  10. Challenges: Integrating office technologies into the curriculum may come with challenges, such as resistance from instructors who are not familiar with the latest tools or limited resources for purchasing and maintaining technology.
  11. Access and Equity: Polytechnics must ensure that all students have access to the necessary technology and resources. This might require providing access to computer labs, ensuring affordability of required software, and offering support for students who may have limited prior exposure to technology.
  12. Feedback and Evaluation: Regular feedback from both students and employers is essential to assess the effectiveness of the curriculum and make necessary adjustments to ensure graduates meet industry expectations.

In conclusion, integrating office technologies into the secretarial education curriculum in polytechnics is essential for preparing students for the modern workplace. While there are challenges to overcome, the benefits in terms of employability and relevance to industry make it a valuable investment for educational institutions and students alike.