Study On The Effect Of Managers Leadership Style On The Secretaries Productivity
(A Case Study of ANAMMCO)
The impact of a manager’s leadership style on the productivity of secretaries is a dynamic and intricate relationship that significantly influences organizational efficiency. Leadership styles encompass a spectrum of approaches, ranging from autocratic to democratic, and the manner in which a manager employs these strategies can shape the working environment. A manager’s ability to communicate effectively, provide clear guidance, and foster a collaborative atmosphere directly influences the productivity of secretaries. A participative leadership style, characterized by involving secretaries in decision-making processes, tends to enhance motivation and job satisfaction, ultimately positively affecting productivity. Conversely, an autocratic leadership style, marked by authoritative decision-making, may lead to decreased morale and a potential decline in productivity among secretarial staff. Striking a balance and adapting leadership styles to the specific needs of the team is essential in cultivating a harmonious work environment that optimizes secretaries’ productivity.
This research study was undertaken to investigate “The effects of the managers leadership style on the secretaries productivity in ANAMMCO.
The population consist of all secretaries with ordinary National Diploma (OND) and Higher National Diploma (HND) certificates. The sample consist of 38 secretaries in ANAMMCO and out of which the researcher was able to collect responses from 30 secretaries for analysis. The questionnaire was the instrument used for data collection. The data were analyzed using a combination of frequency distribution tables and ranking methods. The result of the data analyzed showed that the participative leadership style was the most widely practiced leadership in ANAMMCO. The style created conducive working environment and elicit desirable attitude and behavior from secretaries so as to bring out the best in those secretaries and for the enhancement of their productivity.
Title page
Approval page
Dedication
Acknowledgement
Abstract
Table of content
CHAPTER ONE
INTRODUCTION
1.1 Background of the study
1.2 Statement of the problem
1.3 Purpose of the study
1.4 Significance of the study
1.5 Scope of the study
1.6 Research questions
1.7 Definition of terms
CHAPTER TWO
LITERATURE REVIEW
2.1 The secretary and the manager
2.2 Concept of leadership
2.3 Leadership theories and styles
2.4 Managers application of leadership styles to secretarial functions
2.5 Degree of leadership supervision and its impact ion the productivity of the secretaries
2.6 Summary of the literature review
CHAPTER THREE
RESEARCH METHODOLOGY
3.1 Design of the study
3.2 Area of the study
3.3 Population
3.4 Sample and sampling techniques
3.5 Instrument for data collection
3.6 Validity and reliability of the instrument
3.7 Method of data collection
3.8 Method of data analysis
CHAPTER FOUR
PRESENTATION AND ANALYSIS OF DATA
CHAPTER FIVE
DISCUSSION OF FINDINGS, RECOMMENDATIONS AND CONCLUSIONS
5.1 Findings
5.2 Recommendations
5.3 Conclusions
5.4 Further area of research
Reference
Appendix
INTRODUCTION
1.1 BACKGROUND OF THE STUDY
Many a times the success or failures of any business organization determined by the managers, leadership styles. The productivity of any organization can be enhanced by the leadership styles of the managers. The productivity of the secretary who is an integral part of the entire organization system is also affected by her/his managers leadership style to the extent she is affected because she or her work directly with the manager.
A leader can be seen as one occupies the highest position in an organization, influencing his subordinates to achieve group objectives in a given situation. This is to say that the leadership style is vested on a leader. According to Nwosu (1996:64) leadership is a managerial; ability to accomplish group goals by working with the secretary who is sometimes referred to as a partner to the boss.
Effective leadership seeks to give directions to the efforts of ill workers in achieving the goals of the organization. According to Akpaka (1990:228) goal as effective leadership organization would be composed of uncoordinated group of people lacking unity and direction. It is effective leadership that entails how well the organization tasks are carried out.
Leadership style represents the various approaches through which leadership goals and objectives are accomplished. Leadership style of the situation demands. The style must depend on the prevailing situation or circumstance. According to Nwosu (1996:66), no manager has aimed up of the styles of leadership exclusively. This means that the styles are manipulated by mangers to match with a fully situation at any point in time. The leadership style adopted by a manager determines the relationship that exists between him and the secretary and level extend of motivation of the secretary ad level of productivity. Bekwe (1981:28) saw leadership style as a major factor in the motivation of an employee. A good leadership style gains secretaries commitment to work and elicits good behaviors towards increased productivity. Conversely, a bad leadership style constitutes unwholesome working environment and a poor relationship between the secretary and the manager thereby resulting in poor performance and low productivity.
This research is therefore an attempt to unveil the effect of leadership style of managers on the secretary’s productivity in ANAMMCO. However, the relationship between the secretary and the manager is such that the secretary serves as his representative, a partner, memory and is a link between the manager and public. She aids in fulfilling the part of the plans allocated to her or him and expected to willing cooperate in any way which will promote the success of the organization.
1.2 STATEMENT OF THE PROBLEM
The leadership style adopted by the manager of ANAMMCO affects the productivity of his secretaries either negative or positively. A secretary can be frustrated, de-motivated, or otherwise by her/his manager’s leadership style.
Some managers leadership style tends to reduce the status of the secretary to a mere sedentary typist who carries out instructions without at least giving the opportunity to think her views as regards matters that direct affected her as a worker. The problems in this research work is to find out the effects of the manager’s leadership style on the secretaries productivity.
1.3 PURPOSE OF THE STUDY
The purpose of this study is to examine the effects of the manager’s leadership style on the productivity of the secretaries in ANAMMCO which among other things include
i. To identify the leadership style adopted by the managers
ii. To find out the factors responsible for the type of leadership style adopted by managers.
iii. To determine whether organization influences managers leadership style
iv. To proffer suggestions on the findings of the study.
1.4 SIGNIFICANCE OF THE STUDY
This research study would highlight the various leadership styles of managers and its effects on the secretaries productivity and the responses of such attitude by secretaries. It is also hoped that this project will reveal the best leadership style to be adopted by the managers of ANAMMCO to enhance efficient and effective productivity of the secretaries.
The school (Institute of Management and Technology Enugu) will equally benefits from this work because it will give it an idea of the best leadership style to be adopted and also serve as a reference materials in the school library.
1.5 SCOPE OF THE STUDY
This study only covers the managers and secretaries of various department of ANAMMCO.
The department include
1. Purchasing department
2. Advertising department
3. Personnel department
4. Sales department
5. Marketing department
6. Production department
7. Accounts department
1.6 RESEARCH QUESTIONS
i. What are the leadership styles adopted by managers
ii. What are the factors responsible for the type of leadership style adopted by the managers
iii. Does organization influence the leadership style of managers
iv. What must be the likely cases that influence the style of leadership.
Effect Of Managers Leadership Style On The Secretaries Productivity:
A manager’s leadership style can significantly impact the productivity of their secretaries or administrative staff. Different leadership styles have varying effects on employee motivation, job satisfaction, and overall performance. Here are some common leadership styles and their potential effects on secretary productivity:
- Autocratic Leadership:
- Effect: In an autocratic leadership style, the manager makes decisions unilaterally and expects strict adherence to their instructions. This can lead to a lack of autonomy and creativity among secretaries.
- Impact on Productivity: Secretaries may feel demotivated and disengaged, resulting in lower productivity. They may only do what is explicitly instructed and lack the initiative to improve processes or suggest enhancements.
- Transformational Leadership:
- Effect: Transformational leaders inspire and motivate their employees by setting a compelling vision and providing support. They encourage creativity, innovation, and personal growth.
- Impact on Productivity: Secretaries working under transformational leaders may feel more engaged and motivated. They are likely to be more productive, as they have a sense of purpose and are encouraged to contribute their ideas to improve processes.
- Transactional Leadership:
- Effect: Transactional leaders focus on rewarding or punishing employees based on their performance. They set clear expectations and provide rewards for meeting targets.
- Impact on Productivity: Secretaries in a transactional leadership environment may be motivated by rewards and recognition. They are likely to meet established goals and targets, but their motivation may be more extrinsically driven.
- Laissez-Faire Leadership:
- Effect: Laissez-faire leaders adopt a hands-off approach and give employees a high degree of autonomy to make decisions.
- Impact on Productivity: While some secretaries may thrive under this leadership style, others may struggle with the lack of guidance. Productivity can vary greatly depending on the individual’s self-motivation and skill set.
- Servant Leadership:
- Effect: Servant leaders prioritize the needs of their team members and aim to serve them. They focus on personal growth and well-being.
- Impact on Productivity: Secretaries working under servant leaders often feel valued and supported. This can lead to higher job satisfaction and increased productivity as employees are motivated to reciprocate the care and support they receive.
- Democratic Leadership:
- Effect: Democratic leaders involve their team members in decision-making processes and value their input.
- Impact on Productivity: Secretaries in a democratic leadership environment may feel more engaged and motivated because their opinions are considered. This can lead to a sense of ownership and increased commitment to achieving team goals.
Ultimately, the impact of a manager’s leadership style on secretary productivity will depend on various factors, including the individual preferences and characteristics of both the manager and the secretaries. It’s important for managers to adapt their leadership style to the needs and preferences of their team members to optimize productivity and job satisfaction. Additionally, a flexible and situational approach to leadership may be the most effective way to manage diverse teams and maximize productivity.