Implementation Of Quality Assurance In The Management Of Undergraduate Academic Programmes In Universities

This study was carried out to assess the implementation of quality assurance in the management of undergraduate academic programmes in universities in Edo state. Specifically, the study evaluate the degree to which quality assurance policies and procedures on education quality are being implemented in Edo state universities, investigate the impact of human and physical resources on university education quality and determine the impact of learner-support services on university education quality. The study employed the survey descriptive research design. A total of 259 responses were validated from the survey. From the responses obtained and analyzed, the findings revealed that implementation of quality assurance will help in the management of undergraduate academic programmes in universities in Edo state. The study hereby recommend that Nigeria government should place high premium on education by meeting up the recommended 26% budget on educational spending, prescribes by UNESCO, to enable tertiary education achieve it aims. Also, because of increase in population in tertiary education, more lecturers should be employed to match the student"s population, and as well pay more emphasis on teaching effectiveness of lectures for better quality education. Lastly, tertiary institution should set up internal quality assurance and monitoring and evaluation of lecturers units to enhance good quality delivery.

Introduction

1.1 Background of the Study

The avoidance of quality problems via a systematic evaluation of educational programs to enhance efficiency is known as quality assurance. At every stage of education, quality assurance is a method of paying attention to the ongoing development of the educational system and gaining employee commitment to quality ideals (Ijaiya, 2009). This means that quality assurance includes evaluating school curricula, monitoring and supervising teaching, inspecting buildings, and monitoring personnel quality to ensure that customers" expectations are met. Quality, according to Latuka, Maharasca, and Strydon (2007), is something that everyone deems excellent and that meets a set of standards throughout the manufacturing process in order to satisfy customers. As a result, quality refers to a product"s standards when compared to other products. Management is taking concrete steps to ensure that the system is successfully achieving goals and improving educational institutions.It is a method of efficiently organizing people and situations in order to accomplish specified objectives.

the goals (Abdullahi, 2018). This implies that management considers an organization"s available people and material resources, as well as the best use of these resources, in order to achieve pre-determined goals and objectives. Much research has been conducted in the field of quality assurance.Quality assurance and evaluation in Scotland: Promoting self-assessment inside and outside the nation was done by Linda, Sotiria, and Farah (2009). From quality control to quality assurance: A cure for excellent education in Nigerian schools was found by Ijaiya (2009). Teachers" motivation and its impact on quality assurance in the Nigerian education system were investigated by Ofojebe and Ezugoh (2010)

Investigating the establishment of quality assurance in the Nigerian educational system: Implications for Educational Administrators Quality research was carried out by Oyetola, Kayode, and Okunuga (2012).Quality assurance, according to the respondents, has a major impact on teachers" involvement and school leadership. However, there is little, if any, or possibly no research that has focused on quality assurance and management of universal basic education improvement in North-central Nigeria so far. That has given attention to external supervision, classroom-based student assessment, and staff development as critical variables to measure quality assurance, as well as using teacher competency in a safe environment as a critical variable to measure quality assurance. As a result, the goal of this research is to fill in the gaps left by earlier researchers.

1.2 Statement of the Problem

Stakeholders, including parents and the government, have expressed concern about the need to enhance the quality of the educational system, resulting in an emphasis on school administration, which is tasked with providing leadership. This is placed against a background in which benchmarks for standards have been established, and it is the responsibility of school leaders to put these standards into practice in their schools. Secondary schools, on the other hand, seem to be suffering from a lack of administrative leadership that will improve quality teaching and learning that is oriented toward achieving organizational objectives. The caliber of pupils graduating from today"s schools can not be compared to that of previous generations. Some students in Nigeria now attend school only to get paper credentials, which goes against the educational system"s valued ideals. Overcrowding, instructors" attitudes toward work, insufficient funds, failing physical facilities, and a lack of care by some parents for their children"s activities, to name a few, all contribute to educational anxiety in Nigeria. As a result of this worry, the problem of quality assurance, which is the foundation of our educational system, has arisen. A student is expected to be valuable in character and learning via dedication to academic activities, not only to the goal of obtaining a paper certificate in the educational process. As a result, quality assurance is clearly required to guarantee successful management of school development.

1.3 Objective of the Study

1. To evaluate the degree to which quality assurance policies and procedures on education quality are being implemented in Edo state universities.
2. To investigate the impact of human and physical resources on university education quality.
3. To determine the impact of learner-support services on university education quality.

1.3 Research Questions

1. To what degree are quality assurance policies and procedures on education quality being implemented in Edo state universities?
2. What is the impact of human and physical resources on university education quality in Edo state universities?
3. What effect do learner-support services have on the quality of university education?

1.5 Research Hypotheses

H0: Implementation of quality assurance will not help in the management of undergraduate academic programmes in universities in Edo state

Ha: Implementation of quality assurance will help in the management of undergraduate academic programmes in universities in Edo state

1.6 Significance of the Study

The significance of this research work focuses on the implementation of quality assurance in the management of undergraduate academic programmes in universities in Edo state, Nigeria, Other academics, intellectuals, and students who wish to do similar research may benefit from this study.

1.7 Scope of the Study

This research work concentrates on the implementation of quality assurance in the management of undergraduate academic programmes in universities in Edo state. The study was carried out using Benson Idahosa University as a case study.

1.8 Limitation of Study

Quality assurance directors and academic deans reported difficulty in obtaining information in a timely manner. This was because of their hectic commitments.

1.9 Definition of Terms

Quality Assurance:

The maintenance of a desired level of quality in a service or product, especially by means of attention to every stage of the process of delivery or production.

Undergraduate:

A university student who has not yet received their first degree.

Academic Programmes:

An academic program is defined as any combination of courses and/or requirements leading to a degree.

Universities:

a high-level educational institution in which students study for degrees and academic research is done.

Summary, Conclusion and Recommendation

5.1 Summary

In this study, our focus was on the implementation of quality assurance in the management of undergraduate academic programmes in universities in Edo state. The study specifically was aimed at highlighting evaluate the degree to which quality assurance policies and procedures on education quality are being implemented in Edo state universities, investigate the impact of human and physical resources on university education quality and determine the impact of learner-support services on university education quality. A total of 259 responses were validated from the enrolled participants where all respondent are drawn from students of Benson Idahosa University.

5.2 Conclusion

This paper, having looked at difference constrains that will make education not to achieve it objective goal, such as inadequate funding, poor policy implementation, inadequate teaching staff and poor quality of teaching staff, frequent labour disputes and many others as a major constrains that must be taking proper care off. With this, the remedy to it was addressed such as proper funding, professional teachers, adequate policy implementation and may other were considered as a major key that must be address to enable the educational institution achieve quality assurance in every area of education. Therefore, based on the finding of this study, the following conclusions were made:

1. Quality assurance policies and procedures on education quality being implemented in Edostate universities.
2. The impact of human and physical resources on university education quality in Edo state universities includes:

• Adequate human resources can contribute to a vibrant research environment within universities
• Physical resources such as infrastructure significantly impact education quality.
• Highly qualified and experienced faculty members can enhance the quality of education.
• Both human and physical resources can continually improve educational offerings

3. Learner-support services have on the quality of university education as:Learner-support services enhanced learning experience

• Learner-support services improved academic performance
• Learner-support services increased students engagement and satisfaction
• Effective learner-support services can contribute to higher retention and graduation rates

5.3 Recommendation

Based on the responses obtained, the researcher proffers the following recommendations:

1. Nigeria government should place high premium on education by meeting up the recommended 26% budget on educational spending, prescribes by UNESCO, to enable tertiary education achieve it aims.
2. Because of increase in population in tertiary education, more lecturers should be employed to match the student"s population, and as well pay more emphasis on teaching effectiveness of lectures for better quality education.
3. Tertiary institution should set up internal quality assurance and monitoring and evaluation of lecturers units to enhance good quality delivery.
4. To improve quality assurance in tertiary education institution, lecturers and non-lecturers should be motivated to make them more dedicated, devoted and committed and effective in their job.
5. The government should pass a bill prohibiting all political office holders from sending
6. Their children/wards to school outside Nigeria or to private schools. This will make the political office holder pay proper attention to tertiary institution.

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