Design And Implementation Of Interactive Website For Internet Banking

(A Case Study Of Union Bank Of Nigeria Plc Enugu)

7 Chapters
|
60 Pages
|
6,942 Words
|

A dynamic and user-friendly interactive website for internet banking is a vital tool in modern banking, seamlessly integrating financial services with online accessibility. Such a platform not only enhances customer experience but also fosters financial transactions, including account management, fund transfers, bill payments, and loan applications, among others. Through intuitive interfaces and robust security measures, users can conveniently navigate various banking functionalities, ensuring efficiency and convenience. Incorporating responsive design principles optimizes accessibility across devices, further enhancing user engagement and satisfaction. Additionally, real-time updates and personalized features tailor the banking experience to individual needs, promoting customer loyalty and retention. By prioritizing user-centric design and innovative technology, an interactive internet banking website serves as a cornerstone for efficient, secure, and customer-centric financial services in the digital age.

ABSTRACT

This project work is concerned with the use of the internet in banking operations, a case study of Union Bank of Nigeria PLC, Enugu.
The internet in its ever evolving state, is becoming a serious method of business communication and data transfer world wide. As such banks and other financial institutions are beginning to use the internet as new vehicle for doing business.
The internet allows banks to offer both new services and level of convenience for existing services and allowing the consumers and customer to internet from any computer capable of making appropriate connections.
The technological developments have made most banks and other financial institutions to be more responsive to change and it is imperative to adopt the latest technology in order to maintain operational efficiency as a means of warding off competitive threat, to increase speed of transaction, improvement of customers convenience by reducing barriers to entry into payment systems and retail banking.

TABLE OF CONTENT

Title page
Certification
Dedication
Acknowledgement
Abstract

CHAPTER ONE
INTRODUCTION
1.1 Statement of problem
1.2 Purpose of study
1.3 Aims and objectives
1.4 Scope of the study
1.5 Limitation of the study
1.6 Definition of term

CHAPTER TWO
LITERATURE REVIEW

CHAPTER THREE
3.1 Method of data collection
3.2.1 Interview method
3.2.2 References to written tex
3.3 Input analysis
3.4 Process analysis
3.5 Output analysis
3.6 Problem of the existing system
3.7 Justification of the new system

CHAPTER FOUR
DESIGN OF THE NEW SYSTEM
4.1 Output specification and design
4.2 Input specification and design
4.3 File design
4.4 Procedure chart
4.5 System flowchart
4.6 System requirement

CHAPTER FIVE
IMPLEMENTATION
5.1 Program design
5.2 Program flowchart
5.3 Pesudo code
5.4 Source listing
5.5 Text run

CHAPTER SIX
DOCUMENTATION

CHAPTER SEVEN
CONCLUSION AND RECOMMENDATION
7.1 Conclusion
7.2 Recommendation
Bibliography

CHAPTER ONE

INTRODUCTION
The greatest innovation that has taken place in the twentieth century is in the realm of information Technology. This is currently made possible by the introduction of the digital computers. Which has been observed in the field of communication to be increasingly inseparable from communications. This linkages often referred to as convergence is driven by Technology and amplified by business trends the technology and business. Faster growth in network systems that use communication links to connect subsidiary system (nodes) which may send, receives, direct and redirect information to , fro, send and receiver.
Taking of the internet a couple of years ago would have sound like a fairytale but today the internet is pervasive in almost every field of human endeavour changing the fundamentals of how we conduct national as well as international businesses. Few years of its existence, the internet has shown that it can deliver the long sought after goal of electronic commerce.
It is worth that companies in the developed countries world-wide have recognized the business potential of the internet and are getting connected to the network of networks in their millions.
The financial institution (Bank) is one of such organizations. Banking constitutes one of the most prominent life wire for Socio-Economic grow and development in any given nation, it support and assists in the supply of long and short term loan, accepts both current sowings and fixed deposits, both foreign transactions, advice and facilitates transactions between client, workers, agents, firm, buyers and seller by providing payment services, not excluding the issue of undertaking risk on behalf of their clients, only to mention but a few.
The internet having found its application and acceptance in the banking procession has particularly put the banking industry on an accelerating pace of development. The technological highway (the internet) has become an enabler for Banks in achieving high level productivity and in handing volumes of transaction which would have been impossible without the use of on-line banking (E-commerce).
The technology facilitate linkages with clients both through the provision of information and quality service delivery, as well as in reducing barriers to entry into payment systems retail banking. Internet banking allows clients to engage in informal transaction relationship which would have taken long distance travels or movement of documents with the attendant risk of loss. With the online banking (internet) you can at your convenience, at home and at any time review account balances and transactions, transfer funds, receive and pay bills, down-load transaction services and contact customer services just to mention but a few.
An over view of the benefits and prospects of the on-line banking suggest that for banks to be relevant to their customers in term of the services they provide in the twenty-five century and in the future, must append this services provided by E-commerce in the banking system in order to stay in competition. Now the on-line banking is the one thing bank should get up and invest in internet technology to reap bounteously the benefit accruing from internet banking.

1.1 STATEMENT OF PROBLEM
The advances in the world of information technology it is almost recorded on a daily basis. Consequently, rendering former communication equipment obsolete as people tilt towards the use of improved electronics that support E-commerce made possible through the use of the internet in the banking sector.
Although a significant improvement has been recorded in the use and deployment technology in the banking industry over the last decades, most banks are still for form implementing technology based strategies able to see them through competition in banking markets. This may be as a result of lack of awareness, the inability to evaluate the benefit derived from the use of the recent technological development (internet) and capital shortage that may hamper the design and subsequent implementation of the technological tool hence denying customers of this advance services and their flexibility, choice and convenience associated with the internet banking.
The advantages offered by these toll calls for a review of an existing automated system and subsequent design and implementation of interactive web-site that facilitates the use of the internet to be appended or designed to improve the existing system.

1.2 PURPOSE OF THE STUDY
• To investigate the lacks of the current automated system in terms of modern technology appliances that support internet banking services and suggest ways of up dating them.
• To improve in the speed, effectiveness, efficiency and convenience in business transaction.
• To design and implement a computer software to solve this problem and rendering the services.
• To design a friendly web-site that graphically advertise goods and services provided by the institute on web pages.
• To carry out a feasibility study on the organization for the purpose of installing an on-line banking.

1.3 AIMS AND OBJECTIVES
The aims and objectives of this work is that when the system become operational it will
• Increase the operational efficiency and accuracy.
• Generate consistent, Accurate, timely and pieliable reports or information for effective control in internet banking.
• Provide the use of account ID and password for the customer.
• Improve in current automated system that support internet banking service.
• Permit the use of card pin and other relevant data for E-commerce validation.
• Permit on-line time data storage and information retrieval

1.4 SCOPE OF THE STUDY
This study and subsequent design of the computer software is limited to the (union bank of Nigeria, Enugu.)
Although limited to the above organization, the finding, design and implementation of the software is likely to be applicable to other owned organization.

1.5 LIMITATION OF THE STUDY
Hard time is not a new phenomena to an ordinary Nigeria but to the student researcher, it is even worse. Time and finance posed a lot of constraints to the work.
Consequently, difficulties were encountered during the collection of primary data. Most of the administrators, system engineers and clerks visited reluctantly refused interview for one reason or the other and being referred to, fro, the organization from one personnel to the other not excluding even security men.
Books related to this topic are relatively scarce and could only be gotten from the internet, which took a lot of time and money.
However, with persistence and perseverance reasonable facts were finally obtained.

1.5 DEFINITION OF TERMS
INTERNET The internet is global network of computers.
LAN Local Area Network
MAN Metropolitan Area Network
WAN Wide Area Network
NT Network Termination
PIN Positive Intrinsic Negative
WEB The newest and friendliest face to the internet made of pages of information about the institution it represent.
Virtual World: As electronic simulation experienced via a head mounted eye goggle and wire doting enabling the end use to interact in realistic three dimensional situation.
Analysis: The methodical investigation of a problem involving the separation of the problem into smaller related unit for further study.
Computer – base: computer oriented problem solving.
Format: The arrangement of data.
Software: A set of logical instruction designed for the computer.
File: is made up of field and records.
Database: Set of several permanent files integrated into a single file, which is available for many different use?
Process: A systematic sequence of operation.
Program: Series of instruction that is given to the computer
Computer: Is an electronic device capable of accepting inputs processing, storing and outputting information in human readable form.
Network: The inter-connection of computers.
Window: a type of operating system.
Real time: A computer that gives immediate result of the processed data.
On-line: That can be accessed at any given time
Password: A set of code that gives you access to a computer resources.
E-banking: Banking done with high computer means of transferring data.
Telemetric: The use of telephone line couple with the computer in providing services.
CD ROM: Compact – disk read only memory.

 

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MORE DESCRIPTION:

Interactive Website For Internet Banking:

Creating an interactive website for internet banking involves several key components to ensure security, user-friendliness, and functionality. Below, I’ll outline the essential features and technologies you’d need to develop such a website:

1. User Authentication and Security:

  • Secure user login with multi-factor authentication (MFA) options.
  • Encryption for data transmission (HTTPS).
  • Implement strict security protocols to protect against common threats like SQL injection, cross-site scripting (XSS), and cross-site request forgery (CSRF).

2. User Account Management:

  • Allow users to create accounts and reset passwords securely.
  • Enable users to link multiple accounts (e.g., savings, checking) to their profile.
  • Provide options for users to set up security questions or biometric authentication (fingerprint, facial recognition).

3. Dashboard:

  • Display account balances and recent transactions.
  • Show a summary of accounts, loans, and investments.
  • Allow users to customize their dashboard layout.

4. Fund Transfers:

  • Enable transfers between accounts (internal and external).
  • Support scheduled and recurring transfers.
  • Implement real-time transaction notifications.

5. Bill Payment:

  • Allow users to pay bills, utilities, and credit cards.
  • Store payee information securely.
  • Provide e-bill delivery and payment scheduling.

6. Transaction History:

  • Display a detailed transaction history with search and filtering options.
  • Offer downloadable transaction statements.

7. Alerts and Notifications:

  • Send email or SMS alerts for low balances, large transactions, or unusual activity.
  • Allow users to set up customized notifications.

8. Account Management:

  • Enable users to update personal information, contact details, and notification preferences.
  • Provide options for users to manage account preferences.

9. Customer Support:

  • Offer live chat support or a secure messaging system.
  • Provide an FAQ section and instructional videos.

10. Mobile Responsiveness: – Ensure that the website is responsive and works seamlessly on mobile devices.

11. Accessibility: – Ensure that the website is accessible to people with disabilities, following WCAG (Web Content Accessibility Guidelines).

12. Compliance: – Adhere to relevant financial regulations and compliance standards (e.g., GDPR, PCI DSS, FFIEC).

13. Data Analytics: – Implement analytics tools to monitor user behavior, track user engagement, and identify areas for improvement.

14. Regular Updates and Maintenance: – Keep the website up to date with the latest security patches and technology updates.

15. Testing and Quality Assurance: – Thoroughly test the website for security vulnerabilities, usability, and compatibility with various browsers and devices.

16. Disaster Recovery and Backup: – Implement robust data backup and disaster recovery plans to ensure data integrity and availability.

17. Regulatory Reporting: – Generate necessary reports and documentation for regulatory compliance.

18. Marketing and User Engagement: – Incorporate marketing features like targeted promotions and offers to engage users.

19. Integration with Third-party Services: – Connect with external financial services, like credit bureaus and payment gateways.

20. Regular Audits: – Conduct security and compliance audits regularly to maintain the highest level of security and trust.

Developing an internet banking website is a complex undertaking that requires a highly skilled development team and ongoing maintenance and security monitoring. Additionally, it’s crucial to consult with legal and compliance experts to ensure that your platform complies with all relevant financial regulations and standards.