Effect Of Quality Service Delivery On Customers’ Patronage In The Banking Industry Of Nigeria

(A Case Study Of First Bank Plc)

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Chapter One

1.0 INTRODUCTION
This chapter introduces the Effect Of Quality Service Delivery On Customers’ Patronage In The Banking Industry Of Nigeria and its relevance, states the research problems, research questions, and objectives, provides a background of the study, and should also include the research hypothesis…

Chapter Two

2.0 LITERATURE REVIEW
2.1 Introduction
This section presents a review of related literature that supports the current research on the Effect Of Quality Service Delivery On Customers’ Patronage In The Banking Industry Of Nigeria, systematically identifying documents with relevant analyzed information to help the researcher understand existing knowledge, identify gaps, and outline research strategies, procedures, instruments, and their outcomes…

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