Emotional Intelligence: A Tool For Enhancing Secretaries Productivity In Government Owned Institutions

Over the last decade, too many organizations have assumed that their products or services were so superior that customers would automatically keep coming back for more. But in order to compete effectively in today’s marketplace, organizations must change their strategy to become more customer foc…

In this thesis, the researchers did all her best to see that no step necessary for carrying out a qualitative and quantitative research study was ignored. The objective of this study is to provide readers of the project, with information on how a survey work incentive offered influence the organi…

This research work is an investigation into the vocational problems experience by professional secretaries in PHCN Enugu. In pursuance of this investigation three research objectives were used the researcher utilized the survey method. The data gathered mainly through questionnaires. The fifty qu…

Historically, people drifted into secretarial work after studying basic shorthand and typing, often beginning in the typing pool and processing from junior to senior secretary, then to personal assistant. Traditional duties or traditional way of practicing secretarial profession have become enhan…

The topic for this research is a survey of the role of modern office equipment in modern offices in Enugu urban. The study was restricted to Nigerian Breweries Plc near 9th mile Enugu Urban. Questionnaires were structured in two phases and were used for collecting data and the instrument was vali…

Despite all the problems that militate against commercial schools, a lot of people still enroll in the private business institute. It was also found out that private business schools set their aims and objectives complementing the aims of secondary schools and it was noted that commercial schools…

This research work aims at finding out the problems inherent in the training and development of secretaries in a depressed economy. The main purpose of this study is to survey these problems and find out management problems in the training and development of secretaries. The background of the stu…

This study examined the problems and prospects of bilingual secretaries in an organization. People hold different opinions on the problems and prospects of bilingual secretaries. People fail to understand that the secretary is an important officer in every organization and her condition and effec…

This dissertation is concerned with the survey of the high rate of failures in shorthand. This enables the researcher to have a broad and elaborate knowledge of the problem faced by shorthand students and how they can be tackled. Shorthand, formally known as phonograhy is an art; a time saving sy…

The study is aimed at finding a survey of the factors responsible for students poor performance in shorthand in polytechnics in Enugu. In search of the required information, the researcher administered questionnaires to 100 respondents that made up the population for this study. The information g…