Impact Of Staff – Customer Relationship On Organisational Image

Achieving organizational goals is widely recognized to depend significantly on the strength of relationships between staff and customers. This study aims to explore the impact of these relationships on organizational image.

The introduction, in Chapter One, will provide an overview of the background of the study, its purpose, define key terms, and pose research questions. Chapter Two will delve into a comprehensive literature review.

Chapter Three will detail the research design, including population demographics, sampling methods, and other procedural details. Chapter Four will present and analyze data collected from primary and secondary sources.

Various methods such as questionnaires, interviews, and direct observations will be employed, and data will be presented using tables and ratios for clarity and thorough analysis.

Chapter Five will conclude the research with a summary of findings, implications, and conclusions drawn from the study.