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1.0 INTRODUCTION
This chapter introduces the Impact Of Total Quality Management On Customers’ Satisfaction And Bank Profitability and its relevance, states the research problems, research questions, and objectives, provides a background of the study, and should also include the research hypothesis…
2.0 LITERATURE REVIEW
2.1 Introduction
This section presents a review of related literature that supports the current research on the Impact Of Total Quality Management On Customers’ Satisfaction And Bank Profitability, systematically identifying documents with relevant analyzed information to help the researcher understand existing knowledge, identify gaps, and outline research strategies, procedures, instruments, and their outcomes…
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