Impact Of Total Quality Management On Organizational Performance

A Case Study Of First Bank Of Nigeria Plc Aba)

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Abstract

This study evaluated Total Quality management as a means improving organizational performance.
First Bank of Nigeria Aba, was used as a case study. Primary and secondary source were used. Questionnaire and interview were used as instrument of data collection. The population was 100. Tables and percentages were used for data presentation and interpretations while satisfied the data analysis revealed that TQM has a positive role to play in the performance of organization. This is obvious because is an improvement concept for increase in customer satisfaction. Base on the findings, the researcher recommends amongst others the implement active of TQM should be adopted by all companies to forecast quantitative service. It also recommend that management motivate loyal workforce for corporate stability and reduction of employee turnover.

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Related Field(s):

Business Administration (3327), Management Studies (788)

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Keywords:

Organization Performance, Quality management, Total Quality Management (TQM)

Research Guidelines

Abstract should provide a concise summary of the Impact Of Total Quality Management On Organizational Performance, including the issue statement, methodology, findings, and conclusion.

Introduction should introduce the Impact Of Total Quality Management On Organizational Performance by offering background information, stating the problem, aims, research questions or hypotheses, and the significance of the research.

Literature review should present a review of related literature that supports the current research on the Impact Of Total Quality Management On Organizational Performance, systematically identifying documents with relevant analyzed information to help the researcher understand existing knowledge, identify gaps, and outline research strategies, procedures, instruments, and their outcomes.

References section should list out all the sources cited throughout the Impact Of Total Quality Management On Organizational Performance, formatted according to a specific citation style.

Others are table of contents, methodology, results, discussion, conclusion, etc…

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