Occupational Mobility And The Effects On Secretaries Occupational Prospects
(A Case Study Of Some Selected Financial Institution In Enugu Urban)
Occupational mobility refers to the dynamic and intricate process through which individuals navigate and transition within different job roles and positions within a given profession. In the context of secretarial work, occupational mobility plays a crucial role in shaping the career prospects for individuals in administrative roles. Secretaries, who are often the backbone of organizational efficiency, face the challenge of adapting to evolving job demands and technological advancements. The seamless integration of digital tools and communication platforms has become imperative in the contemporary workplace, necessitating secretaries to enhance their skill set beyond traditional administrative tasks. This adaptability not only broadens their scope of responsibilities but also enhances their marketability in an increasingly competitive job market. Moreover, as secretaries embrace a more diverse skill set, encompassing project management, data analysis, and interpersonal communication, they position themselves for upward mobility within their profession, potentially advancing to roles with higher responsibilities and greater decision-making authority. The ability to navigate this dynamic landscape of skill acquisition and application is pivotal for secretaries seeking to thrive in an ever-evolving professional landscape.
This study examined the problems encountered by secretaries in some selected banks in Enugu metropolis.
A total of eighty-eight questionnaires were administered to eighty-eight secretaries in these banks. After the analysis, the researcher made some findings with respect to the sample population studies.
That secretaries are nit paid the same salary grade level as their counterparts in other profession.
Hat secretaries are not allowed to make use of their initiatives in carrying out their duties.
That secretaries are discriminated in terms of promotions.
That secretaries do not enjoy training opportunities as their counterparts in other professions etc.
It was also found that the likely effects of these problems include: Low productivity, Poor quality jobs, Lack of job satisfactions and so on.
Some recommendations were made on what could be done so as to enhance the prospects of these secretaries. In the light of the above, it was recommended that the secretary’s duties and responsibilities be matched with their qualifications and training.
It was also recommended that adequate salaries, job satisfaction, job enrichment programmes and opportunity for retraining, seminars, conference and professional memberships be provided for them so as to enhance their job satisfaction, espirit de corps, rapport and work performance.
Title page
Approval page
Dedication
Acknowledgement
Abstract
Table of content
CHAPTER ONE
INTRODUCTION
1.1 Background of the study
1.2 Statement of problems
1.3 Purpose of the study
1.4 Research question
1.5 Significance of the study
1.6 Delimitation of the study
CHAPTER TWO
LITERATURE REVIEW
2.1 Brief history of secretaries
2.2 Categories of secretary
2.3 Attributes of secretary
2.4 Occupational mobility and the adverse effect on secretaries.
CHAPTERTHREE
RESEARCH DESIGN AND METHODOLOGY
3.1 Research design
3.2 Area of the study
3.3 Population of study
3.4 The sample size
3.5 Method of distribution of questionnaire
3.6 The research instrument used
3.7 Validity of the instrument used
3.8 Method of administration and collection of questionnaire
3.9 Method of data analysis.
CHAPTER FOUR
PRESENTATION AND ANALYSIS OF DATA
4.1 Relevance of responses to the research question
4.2 Interpretation of data
CHAPTER FIVE
DISCUSSIONS OF FINDINGS, SUMMARY OF FINDING, RECOMMENDATIONS AND CONCLUSION
5.1 Summary of findings
5.2 Recommendations
5.3 Conclusions
5.4 Limitation of the study
5.5 Area for further research.
Reference
Appendices
INTRODUCTION
1.1 BACKGROUND OF THE STUDY
Every business organization need efficient management and administration and therefore requires the services of secretary Segun (1989). A secretary is one who besides possession of typewriting and shorthand skills is knowledgeable in management and organizational techniques. The secretary relies on her sill in dealing with people. Such skills are tact, discretion, courtesy, common sense, pleasant speaking ability and having a good memory, to mention but a few.
It is a well know fact that every occupation carries some elements of risks usually referred to as occupational hazard. Secretaries are to be found in almost all business organizations worth that name. As is well known, the secretarial profession has come of a age in Nigeria. Secretarial courses are now being offered in all polytechnic in the country and in some reputable universities. The number of students offering the course seems to be growing from day-to-day for those working, the take home pay is relatively attractive. Everything seems to be going for the secretary, yet many secretaries express dissatisfactions with their lot in their work places and some I know have abandoned the profession for greener pastures.
This study therefore is being carried out to find out the problems facing secretaries in their work paces and those impediments on their way to achieving full job satisfactions identification of those constraints will be a first step in seeking for solutions to the problems and this is the objective of the research.
1.2 STATEMENT OF PROBLEM
In every well organized business, the service of the secretarial personnel are highly needed. It is usually asserted that the success or failure of any organization largely depends on the role of the secretary plays in achieving the objectives of the organization.
In this modern times, the secretarial profession has become very lucrative and attractive. This has led to an unprecedented influx into the profession. Despite this enviable position the secretarial profession appears to be bedeviled by some unidentified obstacles which may lead the secretary to resort to negative attitude towards their work and even leave their job for entirely different professions.
It is the aim of this paper to find out those impediments, obstacles and pitfalls, which make many secretaries wish to leave this profession despite the attractive salaries usually offered to them. We will also seek to find possible solutions and proper recommendations that may stop these problems.
1.3 PURPOSE OF THE STUDY
The purpose of this study are
i. To find out the problems encountered by secretaries working in some selected establishments in Enugu metropolis
ii. To find out the likely effects of those problems on the secretary’s performance on the job
iii. To make suggestions and recommendations for improve of the lot of secretaries.
1.4 RESEARCH QUESTIONS
1. Do secretaries in some selected establishment in Enugu metropolis encounter problems in their working place
2. Do these problems detract them from their official performance
3. What are these problems
4. What are the likely solutions to these problems
1.5 SIGNIFICANCE OF THE STUDY
It is envisaged that this study when completed will be immense benefit the secretaries working in some establishment to the management and the organization as a whole.
Firstly, this study intends to identify the problems encountered by secretaries, which can inject negative attitude in them so that their employers will have cleaver pictures of these problems and devise ways of motivating their secretaries as to enhance productivity. The study will also be beneficial to managers in those organizations so that they will reveal what could be done to enhance the prospects of these secretaries.
On the other hand, the study will be beneficial to the secretaries themselves in that, if the recommendations advanced in this study are adhered to, they will be better placed in the organization and their status enhanced. It will also serve as an inspiration to Nigeria secretaries to embrace the profession fully having known the already existing problems
Finally, the research will provide up-to-date information on the secretarial profession.
1.6 DELIMITATION
This research is delimited to secretaries in some selected establishment in Enugu metropolis. These establishments are
First Bank of Nigeria PLC Enugu
Union Bank of Nigeria PLC Enugu
Afribank of Nigeria PLC Enugu
United Bank for Africa (UBA) PLC Enugu.
Occupational Mobility And The Effects On Secretaries Occupational Prospects:
Occupational mobility refers to the ability of individuals to move between different jobs or occupations. It can have a significant impact on the career prospects of workers in various fields, including secretarial work. Here are some key considerations regarding occupational mobility and its effects on secretaries’ occupational prospects:
- Skills and Training: Occupational mobility often depends on the skills and training individuals possess. Secretaries who acquire a broad range of skills, including computer proficiency, communication, and organizational abilities, may find it easier to transition to different roles within or outside the administrative field.
- Industry Changes: The demand for secretarial roles can vary across industries. Some industries may experience growth in administrative support positions, while others may see a decline due to automation and technological advancements. Secretaries who are open to switching industries may have better prospects if they align their skills with growing sectors.
- Advancement Opportunities: Secretaries who aspire to advance in their careers may need to seek additional education or training. They can pursue certifications or degrees in related fields like office management, project management, or business administration to broaden their skill set and improve their chances of moving up the career ladder.
- Networking: Building a professional network can be crucial for career mobility. Secretaries who establish connections within their industry or related fields may learn about job opportunities and gain insights into new roles that match their skills and aspirations.
- Adaptability: The ability to adapt to changing job requirements is essential for occupational mobility. Secretaries who are open to learning new technologies and taking on new responsibilities are more likely to remain competitive in the job market.
- Job Market Trends: Keeping an eye on job market trends and understanding the demand for various skills can help secretaries make informed decisions about their career paths. This information can guide them in choosing training or education programs that align with market demands.
- Entrepreneurship: Some secretaries may choose to leverage their skills and start their businesses, such as offering virtual assistant services or administrative consulting. Entrepreneurship can provide more control over one’s career and income.
- Transferable Skills: Secretaries often develop transferable skills such as time management, problem-solving, and customer service. These skills can be valuable in a wide range of occupations, allowing secretaries to transition into different roles more easily.
- Resume Building: To enhance their mobility, secretaries should focus on building a strong resume that highlights their accomplishments, skills, and experiences. A well-crafted resume can make a significant difference when applying for new positions.
- Continuous Learning: Staying updated with industry trends and continually improving skills is essential for long-term career mobility. Secretaries can take advantage of online courses, workshops, and seminars to keep their knowledge current.
In summary, occupational mobility can positively impact secretaries’ occupational prospects by opening up opportunities for career growth and diversification. Secretaries who are proactive in developing their skills, staying informed about market trends, and networking within their industries are more likely to enjoy a successful and dynamic career path.