Survey Of The Roles Of Retail Business Houses In Providing Employment For Secretaries In Selected Business Houses
(A Case Study Of Enugu Urban)
Retail business houses play a crucial role in generating employment opportunities for secretaries within their organizational structure. These establishments serve as pivotal contributors to job creation in various sectors, fostering a dynamic work environment. Secretaries, equipped with essential administrative skills, find employment in diverse roles such as executive assistants, administrative coordinators, and office managers within these retail enterprises. The responsibilities of secretaries in this context are multifaceted, encompassing tasks such as managing correspondence, coordinating meetings, and ensuring smooth office operations. Moreover, these business houses actively contribute to the professional development of secretarial staff, providing training programs and opportunities for career advancement. Through their active engagement in the employment landscape, retail business houses not only meet their organizational needs but also play a significant role in shaping the broader job market.
Historically, people drifted into secretarial work after studying basic shorthand and typing, often beginning in the typing pool and processing from junior to senior secretary, then to personal assistant. Traditional duties or traditional way of practicing secretarial profession have become enhanced, the job has developed into a key role in the organization and secretaries no hold valuable positions an essential piece of corporate and economy organization.
A secretarial career has much to offer. It has been a very self-satisfying role, or a stepping – stone to gain extensive knowledge of an organization before moving into a different areas. It is a logical starting point or those seeking a career in administrative communications or public relation, thus creating room for employment in retail business houses.
The research is carried out using combination of descriptive analysis and quantitative analysis where questionnaires were distributed for data collection on the research questions. The findings of the research project have determined that the society of employment in Retail Business Houses as role in enhancing employment opportunities for secretaries in Enugu Urban, it serves as great opportunities for advancement beyond the limited secretarial world. The profession entails a great deal and is not for mediocre but secretaries that are primarily concerned with adding values (and interest) by combining personal skills with business proficiency. Also, it was found that secretaries are not to be treated as slaves or subsidiary personnel in the aspect of business administration, but to be seen as masters of their profession. Finally it was deduced that secretaries possess the necessary talent or notable careers with great evidence of interest as a stepping-stone to greater height in life.
Thus their roles can never be underestimated in the economy of a nation. It is therefore recommended that students secretaries and practicing secretaries should long for great opportunities for advancement beyond the limited secretarial world and take more delight in self-employment.
Secretaries should prove to the world that they possess the combination of the five ‘Es’ – Executive, Efficiency, Experts, Espionage agent and Educator in their chosen career and handling of business ultimately, there should be no limits to the height a person can attain as a secretary. This means that secretaries should have flair for self-employment in the organizational level. They should have future plans and ambitions for owing a business of their own before retirement or retrenchment from government, public or private employment based on monthly salary.
Title page
Approval page
Dedication
Acknowledgement
Abstract
Table of content.
CHAPTER ONE
INTRODUCTION
1.1 Background of the study
1.2 Statement of the problem
1.3 Purpose of the study
1.4 Research questions
1.5 Significance of the study
1.6 Assumption of the study
1.7 Delimitation of the study
1.8 Definition of terms.
CHAPTER TWO
REVIEW OF RELATED LITERATURE
2.1 What does secretarial profession entails
2.2 What is a secretary
2.3 What are the duties of a secretary
2.4 What is self-employment/Entrepreneurship
2.5 What is a retail business house
2.6 Why should a secretary engage in self-employment
2.7 What are the machines and equipment used in Retail Business House.
CHAPTER THREE
METHODOLOGY
3.1 Design of the study
3.2 Description of instrument used
3.3 Population of the study
3.4 Sample and sampling techniques
3.5 Method of data analysis.
CHAPTER FOUR
PRESENTATION AND ANALYSIS OF DATA
CHAPTER FIVE
DISCUSSION OF FINDINGS
5.1 Summary of findings
5.2 Conclusions
5.3 Recommendations
5.4 Suggestion for further study
5.5 Limitations
Questionnaire
References
INTRODUCTION.
1.1 BACKGROUND OF THE STUDY
Over the past twenty years, the role of secretary has expanded dramatically as the technological revolution has made its impact on business environment and thereby strengthening the viability and corporate existence of small, medium and large scale business as well as industries through her experience of the profession.
In the past, the secretarial profession has often been criticized for its incompetence and effectiveness. Secretaries were seen as lazy-bones, second-rates , spinsters, dragons or blander bimbos. Fortunately today the profession has gained a healthier reputation. Secretaries are respected for their skills and their professionalism. It is no longer such a female-dominated environment, with a growing proportion of male secretaries being accepted in the business environment.
Historically, people drifted into secretarial work after studying basic tyoing and typing, often beginning in the typing pool and progressing from junior to senior secretaries. Then to personal assistant. The job is planned and designed that no matter a secretary’s level of degree – ND, HND or BSC he/she must be assigned to a boss before carrying out his or her duties. Despite the fact that a secretary holds a valuable position an essential piece of the corporate bigsaw, there is certainly no or little opportunity for advancement beyond the limited secretarial world compared to other profession such as Accountancy, Legal and medical etc.
They are more ambitions, looking for a career and not just a job. Those who join the secretarial ranks are frequently seeking a fulfilling and rewarding career in which establishing a retail business house.
A secretarial career as such to offer. It is a self-satisfying role or stepping-stone to gain extensive knowledge of an organization or firm before moving into a different area. It is a logical starting point for those seeking a career in administration, communication or public relation, thus creating room for self-employment.
1.2 STATEMENT OF THE PROBLEM
Retail business house can play a vital role in providing employment opportunities for secretaries.
This has been a problem because it is believed that the secretarial job has secretary’s level of degree ND, HND, or BSC in secretarial studies, he/she must be assigned to a boss and progressing first from junior to senior secretary, then to personal assistant. There is certainly no opportunity for advancement beyond the secretarial world compare to other professions. Thus there is inferiority complex among colleagues with the same level of degree and no plans or motivations for self-employment.
There researcher therefore attempted in this work to find out the roles of retail business house in providing employment for secretaries in Enugu urban.
1.3 PURPOSE OF THE STUDY
The main purpose of the study is to find out the role of retail house in providing employment for secretaries in Enugu urban.
Specifically, the study is to determine the following
1. Determine the traditional role of retail business houses in Enugu urban
2. Find out if secretaries perform any of the roles
3. Find out if those retail business houses value the roles perform by secretaries
4. Find out how often this retail business houses employ secretaries to perform those roles
5. To find out if secretaries are interested in performing their roles.
1.4 RESEARCH QUESTIONS
The following research questions were formulated to guide the study
1. What traditional roles do secretaries perform in Retail Business House in Enugu urban
2. What roes do secretaries perform in Retail business house in Enugu urban
3. To what extent do the retail business houses value the role perform by secretaries.
4. How often do retail business houses employ secretaries
5. How far are the secretaries interested in the role they play in retail business houses
1.5 SIGNIFICANCE OF THE STUDY
The significance of this study is to expose to the society that secretaries are in the best positions in handling retail business houses, thus it plays a vital role in providing employment for secretaries in Enugu urban. Since they are trained as professionals in secretarial field.
The study intends to educate the secretaries in the need to embark on employment provided by the retail business houses.
The reason for this study is to erase the erroneous public perception that secretarial personnel are subordinate and lazy workers and certainly have no opportunities for advancement beyond the limited secretarial world. Moreover, secretaries are to be respected for their skills and professionalism, seeking a fulfilling and rewarding career in administration, communication or public relation by seeking self-employment in retail business houses.
Also, the study will be useful for further research work by secretarial students.
1.6 DELIMITATION OF THE STUDY
The research work focuses attention only on determining roles of retail business houses in providing employment for secretaries in selected business houses in Enugu urban. The people involved in this study are the secretaries in the retail business houses in Enugu urban.
1.7 ASSUMPTION OF THE STUDY
The following assumption were made in the study
1. If Retail business houses are many in Enugu urban they will need the services of secretaries.
2. If services of secretaries are valuable to retail business houses in Enugu urban, they would need secretaries to perform their functions
3. If the retail business houses are successful in their business, they will be need for their expansions, thereby requiring the services of secretaries.
1.8 DEFINITION OF TERMS
ROLE: The function or position that somebody has or is expected to have in an organization in the society or relationship
BIMBO: A young person, usually a woman who is sexually attractive, but not intelligent
ORGANIZATION: This is a corporate business setting with a collection of workers that are arranged in bureau tic manner with every employee given an assigned role to play in their area of specialization
CAREER: Is the period of time that one spend in one’s life working or doing a particular thing.
SELF-EMPLOYMENT: Is the act of working for yourself and not employed by a company.
ENTERPRENEURSHIP: Is a person who makes money by starting or running business, especially when this involves taking financial risks.
RETAIL BUSINESS HOUSE: Is where goods produced by manufacturers are being sold or handle to people in a small quantity instead of bulk.
Roles Of Retail Business Houses In Providing Employment For Secretaries In Selected Business Houses:
Retail business houses play several important roles in providing employment opportunities for secretaries and administrative professionals. These roles contribute to the smooth functioning and efficiency of the business. Here are some key roles retail business houses play in employing secretaries:
- Administrative Support: Secretaries are often responsible for handling various administrative tasks such as managing appointments, scheduling meetings, and maintaining records. They play a crucial role in ensuring that day-to-day operations run smoothly.
- Customer Service: In retail, secretaries may also serve as customer service representatives. They interact with customers, answer inquiries, and provide assistance, helping to create a positive shopping experience.
- Communication: Secretaries are responsible for managing communication within the retail business house. This includes handling phone calls, emails, and correspondence, ensuring that information is relayed accurately and promptly.
- Data Management: They play a vital role in data entry, record-keeping, and maintaining databases. This is essential for inventory management, sales tracking, and customer information management.
- Coordination: Secretaries often act as the central point of contact between different departments within the business house. They coordinate activities and information flow between departments, facilitating efficient operations.
- Document Preparation: They assist in the preparation of various documents, including reports, presentations, and memos. This role is critical for communication both within the organization and with external stakeholders.
- Office Management: Secretaries help manage the office environment, including ordering office supplies, organizing workspaces, and ensuring a clean and organized office.
- Time Management: They often assist senior executives and managers in managing their schedules, which can be particularly important in a fast-paced retail environment with multiple tasks and deadlines.
- Record Keeping and Compliance: Secretaries may help ensure that the business complies with legal and regulatory requirements by maintaining records and documentation as required by law.
- Support for Management: They provide crucial support to top-level management by handling administrative tasks, allowing managers to focus on strategic decision-making and business growth.
- Training and Onboarding: In some cases, secretaries may play a role in training and onboarding new employees, helping them adapt to the company’s policies and procedures.
- Event Planning: They may be involved in planning and organizing events such as promotions, product launches, or customer appreciation events, ensuring that these activities run smoothly.
Overall, secretaries are essential members of the retail business team, contributing to the overall efficiency and effectiveness of the organization. Their roles extend beyond mere administrative tasks and encompass various responsibilities crucial for the success of the business.