Design And Implementation Of An Automated Hotel Reservation Management System

Introduction

1.1 Background of the Study

The hotel trade is a fascinating one, because of its vitality and variety, which is display with enthusiasm and devotion. In fact, it is one of the few human activities that provides services, comfort, rest and joie devivre – the essential concept of the hotel trade.The spirit of service in the fullest sense of the world personal attention, consideration, courtesy and kindness should thus from the basis of all hostel management and staff, it would be possible for those who pay to be served and those who are paid to serve, to live harmoniously together.The aesthetic features of any hotel determines the caliber of its customers therefore, there is the need for the hotel to posses luxurious rooms and adequate facilities that will make the customers to feel at home and be “spoilt” a little.

1.2 Statement of the Problem

In hostel reservation the problem that is mainly encountered is the gathering of information. The following questions need to be considered when starting out the problem.-

Can the use of manual operation be more efficient during booking of a room?-

Can the manual operation be able to reach operation standards of the hotel management in terms of speed and/or when there is increase in demand?-

Can it be able to detect any efficiency such as fraudulent activity by the staff and give proper account of the daily transaction?

1.3 Purpose of Study

With the application of computer in hotel reservation, the following can be achieved.

Efficiency:

There is constant information about the different operations carried out thus increasing competence.

Speed:

There is quick, prompt and an increase in the rate of progress of the operational standard of the organization.

Accountability:

Fraudulent activities are eliminated and the correct billing if each customer is do hereby providing a security check.

1.4 Aims and Objectives

The primary aim of introducing computers is to provide efficiency in producing timely information and ensuring proper billing mechanism.

Other objectives include;

To provide a faster way of accessing customers’ information when required.

To reduce the various types of errors encountered during the collection of customers’ information.

For proper presentation of information to the management for an effective decision-making.

To ensure that there is document integrity having considered the flow and growth of information.

1.5 Scope of the Study

The program of this project is brut (that is, customized) to handle room reservation and invoicing which is done for checking in and out. This operation is performed by the staff (may be, a receptionist) who attends to customers’ booking and requests.

1.6 Limitations or Constraints

In the course of the research work the following circumstances were encountered.

There was restriction of information by the case study and a lot of protocols were passed.

Operational failure of some of the devices in use

Unavailability of time for the research work to be properly and comprehensively carried out.

1.7 Assumptions

It is taken for granted that the guidelines in reserving rooms are correct and the procedures for billing a customer are stable. It is equally assumed that the right type of compute hardware and software are acquired.

The researcher also assumed that the management has trained staff or can afford to train the staff who will handle the new system will be implemented have been provided for.

1.8 Definition of Terms

Hotel

A building where rooms (and usually meals) are provided for people in return for payment.

Booking

An instance of reserving a place (for example, accommodation) at a hotel in advance.

Manual Processing

Any type of processing that is not controlled automatically, that is, it is done using hands.

Program

A detailed sequence of instructions in codes that control the operations of a computer in solving a particular problem or application.

Comptuer

An electronic device that can accept and process data according to a series of instructions (program) and give out information as output, which it can also store.

Data

This is a term use to describe basic facts (unprocessed information) about the activities of a business.

Information

The assembling of data into a meaningful and concise form.

Jote Devivire (French)

A hearty or carefree way of enjoying life.