Design And Implementation Of Computerized Tourism Information System
(A Case Study Of Enugu State Tourism Board)
A Computerized Tourism Information System (CTIS) refers to a sophisticated technological framework designed to streamline and enhance the management and dissemination of tourism-related data. This innovative system integrates various elements, such as databases, interactive interfaces, and networking protocols, to efficiently organize, store, and deliver information essential for tourists and stakeholders in the travel industry. By leveraging advanced computing capabilities, Computerized Tourism Information System facilitates seamless access to details on destinations, accommodations, transportation, and attractions. The system incorporates dynamic features, including real-time updates on events, weather conditions, and local services, ensuring that users are equipped with current and pertinent information for a more immersive and tailored travel experience. This technological solution plays a pivotal role in promoting tourism by offering a comprehensive, user-friendly platform that caters to the diverse needs of travelers and industry participants, fostering a more connected and informed tourism ecosystem.
Presently, Enugu state tourism board uses the manual system in the projection services and in the documentation of information
In this project I analysed the present system and have identified that the toursm industry wastes a lot of time while trying to relate some information to their clients (tourist).
These problem of manual system has been overcome by the advantages of the new system.
In view of this, those operations that are responsible for the delays, tourism industry encounter in their transaction with the tourist is the documentation of information in tourist airways and in projection services.
The new system designed when implemented will help the tourism industry in the rendering of services to the Public and to enhance their corporate image both within and outside the country thereby bring about increase revenue yield as a result of inverse patronage of their services.
Title page
Certification
Dedication
Acknowledgement
Abstract
Organisation of the work
Table of contents
CHAPTER ONE
Introduction
Statement of the problem
Purpose of the study
Aims and objectives
Scope
Limitations
Definition of terms
CHAPTER TWO
LITERATURE REVIEW
CHAPTER THREE
Description and analysis of the existing system
Facts finding methods used
Organisational structure
Objective of the existing system
Input. Process, output analysis
Information flow diagram
Problem of the existing system
Justification for the new system
CHAPTER FOUR
DESIGN OF THE NEW SYSTEM
Output specifications and design
Input specifications and design
File design
Procedure chart
System flowchart
System requirements
CHAPTER FIVE
Implementation
Program design
Program flowcharts
Source program
Test run
CHAPTER SIX
DOCUMENTATION
CHAPTER SEVEN
Recommendation
Conclusion
References
INTRODUCTION
The application of the use of the computer in almost all facet of human endeavour cannot be our stressed. Since the introduction of the microcomputer, the world of office automation has changed and will continue to be changing with moernization made to the present ones. We are trying to see the impact, the computer will make to tourism.
Tourism is the collective name use in deserving the body that is responsible for providing welfare, hospitality, recreation etc. to visitors who have come to their area of jurisdiction for vocational holiday, business pilgrimage etc. the body that is charged with this responsibility is the Nigeria Tourism Board (NTB) at the Federal level with some state having their own state tourism boards of which Enugu State is one.
It is now proposed to analyze and design a typical tour operators, tour booking system applying structural design tools and techniques Development commences with conceptual model of the system, progressing through the various states of analysis as outlined in the text or abstract it must be remembered that the initial state is concerned with what is done rathan how it is done. The following details will therefore refer only to the procedural task for booking tour rather than the methods employed for performing them.
First a description of the system known as design of a computerized information system for use in tourist guide is given to provide an initial understanding of the nature of the system
A data – driven approach is adopted as this type of system is primarily concerned with data flow occurring at various states of processing tour booking
STATEMENT OF THE PROBLEM
Because of the complexity of Enugu State tourism board, efforts have been made to find out the major cause of ineffectiveness in Enugu State tourism board.
The major problem is the slow response, time in handling enquires and making bookings. Both customers and travel agents complain of the difficulty telephon time continuously engaged. This often causes customer to book their tour through other tourism operators, causing a loss of profit, due to the inefficiency of the current system there is a tendency for are craft seats and hotel accommodation to be either over booked or not booked at all. A system is required to overcome those problems but attempting tod esign a system to eliminate such weakness it is necessary to analyse the system using structural methodology.
PURPOSES OF THE STUDY
The study is aimed at Enugu state Tourism board and their problem in the documentation of information or in the projection services.
It is hoped, however that if this study is careful and adequately carried out, it will be possible to ascertain the core problems and offer useful/meaningful suggestions to alleviate these problems affecting Enugu state tourism board.
AIMS AND OBJECTIVES
Due to the delay characterized by the manual system in discharging the function of the tourism board information e.g. A tourism from a far country may like to visit Enugu and phone to know the names of hotels in Enugu, their cost, if, they are fully booked, tickets reservations, monumented places like games reserve. There is no way of supplying a tourist with answers to this questions on the phone instantly, without the use of computer.
We are trying to see how the use of computer can help in these activities and easy the delay hitherto encountered in the old dispensation manual system.
SCOPE OF THE STUDY
Operations carried out in tourism boards are numerous. I am therefore restricting myself in this project to those operations that concerns the tourism.
Specifically an interested in designing a computer system that will facilitate information and rendering of services in Enugu state tourism board.
This design will be of a greater use both the projection sevices and in the documentation of information in tourist airways.
DEFINITION OF TERMS
1 COMPUTER:- An electronic device, which on receipt of an appropriate input, is capable of processing the inputs according to a set of previously supplied instructions and making the result (outputs) available, if designed.
2. FILE:- A collection of related records.
3. PROGRAM:- Series of instructions to the computer
4. ARRIVAL AIRPORT:- a place where airline lands from another country.
5. AIRLINE:- Nigeria Airline K/M
6 ADDRESS:- Bills to address, where we send customers document.
7 BOOKING REFERENCE:- Old booking and when booking new one we reference.
8 BUSINESS TELEPHONE NUMBER:- Telephone number in the business place.
9 CUSTOMER:- A tourism business system customer.
A Computerized Tourism Information System (CTIS) is a software application or platform designed to provide tourists and travelers with relevant information and services to enhance their travel experience. Computerized Tourism Information System integrates various technologies and data sources to offer comprehensive and up-to-date information about tourist destinations, accommodations, transportation, attractions, events, and more. Here are some key features and components of a Computerized Tourism Information System:
- Destination Information: Computerized Tourism Information System provides detailed information about various tourist destinations, including historical background, culture, climate, geography, and local customs. This information helps travelers make informed decisions about their trip.
- Accommodation Booking: Travelers can use Computerized Tourism Information System to search and book hotels, resorts, vacation rentals, or other lodging options. The system often includes user reviews and ratings to assist in choosing the right accommodation.
- Transportation Assistance: Computerized Tourism Information System offers information on transportation options, including flight schedules, train and bus routes, car rental services, and local transportation within the destination.
- Attraction and Activity Recommendations: The system suggests popular tourist attractions, activities, and events based on the traveler’s interests and preferences. It may also provide interactive maps and navigation features.
- Weather Updates: Computerized Tourism Information System can offer real-time weather forecasts and updates for the destination, helping travelers plan their activities accordingly.
- Language Translation: To assist travelers in overcoming language barriers, some Computerized Tourism Information System platforms include language translation features or phrasebooks.
- Local Services: It may provide information on essential services such as hospitals, pharmacies, emergency contact numbers, currency exchange, and local SIM card providers.
- Travel Itinerary Planning: Computerized Tourism Information System can help travelers create and manage their travel itineraries, including booking reservations for activities and dining.
- User Reviews and Ratings: Travelers can share their experiences and read reviews and ratings from other tourists, helping them make informed choices.
- Mobile Accessibility: Many Computerized Tourism Information System platforms offer mobile apps or responsive websites to provide on-the-go access to information and services.
- Personalization: The system can offer personalized recommendations based on a traveler’s past preferences and behavior, enhancing the user experience.
- Integration with Social Media: Computerized Tourism Information System may allow travelers to share their experiences on social media platforms directly from the app, helping promote tourism and share insights with friends and followers.
- Safety and Security: Computerized Tourism Information System can provide safety tips, emergency contact information, and alerts related to the destination, ensuring travelers stay informed and secure during their trip.
- Payment and Booking Management: Integration with payment gateways allows travelers to make secure payments for bookings and services directly through the system.
- Analytics and Reporting: For tourism authorities and businesses, Computerized Tourism Information System often provides valuable insights through analytics and reporting features, helping them understand tourist preferences and trends.
A well-designed Computerized Tourism Information System can significantly improve the travel experience for tourists and contribute to the overall growth of the tourism industry by promoting destinations, increasing bookings, and enhancing traveler satisfaction. It also plays a crucial role in destination marketing and management.