Effect Of Customer And Employee Relationship On The Management Of Hospitality Industry Both Publicly Owned And Privately Owned Establishment

Achieving organizational goals is widely recognized to depend significantly on the strength of relationships between staff and customers. This study aims to explore the impact of these relationships on organizational image. The introduction, in Chapter One, will provide an overview of the background of the study, its purpose, define key terms, and pose research questions. Chapter Two will delve into a comprehensive literature revi […]

Due to the important role played by Human Resources in the achievement of organizational objectives and also the inefficiency and lack of effectiveness in achieving goals, the researcher’s interest promoted the need to investigate into the role of performance appraisal in human resources management in U.B.A. The study covers management staffs, supervisors, clerks, cashiers, and manager, the researcher also made use of various authors k […]

Human resources development is accepted to be a great asset in academic libraries. The introductory part of this study discusses the background to the study or problem, research questions, objectives of the study, scope and limitation including statement of problems. Books, Journals and conference papers reviewed under the following headings. – concept of human resources development (HRD) – Types of human resources training and develop […]

In any organization human resources are the most important assets or the corner stone of every organization. They are the most utilize their full potentials. Every organization is therefore human oriented a factor without which the organization is reduced to nothing. Planning the resources is a great tool in the actualization of organizational goal. It is ironical to discover that many meaningful and strong organizations do not see the […]

In this research, it is assumed that factors that militate against efficient performance of humans’ resource management in Institute of Management and Technology (I.M.T) Enugu is a factor wherent in the nations economic system, because Internationally or unintentionally the policy makers do not deliberately resort to measure capable of reducing inefficient performance of our management to acceptable level. This research is concerned wi […]

Management in every endeavour of life cannot be practiced in isolation with human elements. It is therefore pertinent that a manager, particularly an office manager be skilled in handling human elements in and outside the organisation. The aim of this research is to ascertain the impact possession of human relations skill has on the effectiveness of an office manager. The population was office managers and administrative managers of bu […]

One of the major ways, organizations invest in their work force for greater returns today and even in employees. Training is like sharpening of an existing skill in order to reflect the trends in technology and other social cultural environment of an organization. Productivity is the goal of today competitive business. The major objective of training and development is to increase the efficiency of the employees with the resulting incr […]