Impact Of Service Quality On Customer Retention In The Nigerian Banking Sector

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Chapter One

1.0 INTRODUCTION
This chapter introduces the Impact Of Service Quality On Customer Retention In The Nigerian Banking Sector and its relevance, states the research problems, research questions, and objectives, provides a background of the study, and should also include the research hypothesis.

Chapter Two

2.0 LITERATURE REVIEW
2.1 Introduction
The chapter presents a review of related literature that supports the current research on the Impact Of Service Quality On Customer Retention In The Nigerian Banking Sector, systematically identifying documents with relevant analyzed information to help the researcher understand existing knowledge, identify gaps, and outline research strategies, procedures, instruments, and their outcomes…

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