Impact Of The Internet On Secretarial Studies

(A Case Study Of Selected Business Organisations In Enugu Metropolis)

5 Chapters
|
54 Pages
|
6,625 Words

The advent of the internet has revolutionized the field of secretarial studies, transforming traditional office practices and enhancing efficiency and productivity. With the proliferation of digital communication tools and online resources, secretaries now have access to a plethora of information and tools to streamline administrative tasks. Email, for instance, has replaced traditional mail correspondence, enabling rapid communication and document exchange. Additionally, cloud-based storage solutions facilitate seamless access to files and documents from anywhere, reducing dependency on physical storage systems. Moreover, web-based scheduling software simplifies appointment management, allowing secretaries to coordinate meetings and events with ease. However, alongside these advancements come challenges such as information overload and cybersecurity risks, necessitating the development of digital literacy skills and robust security protocols. Despite these challenges, the internet continues to be an indispensable tool in secretarial studies, empowering professionals to adapt to the evolving demands of modern workplaces.

ABSTRACT

The aim of this study is to find out the impact of the internet on secretarial profession. This research covers the selected business organizations in Enugu metropolis.
In this research, the related literature were reviewed.
The population used for this study were ninety secretaries which were picked from selected seven business organization in Enugu metropolis.
The instrument used for this study were ninety questionnaires which were administered to secretaries in few organizations in Enugu metropolis.
The data collected were analysed and presented in tables.
Having analysed the findings in the previous chapter and the results one can find out was that, the internet is a helpful device to the secretarial profession in Enugu metropolis.
In the light of the result, the researchers suggest that the secretaries should be able to know the operational mode of the internet, since it is very important to their profession. And also, it will help the secretaries to get the needed training they required by giving them more time after work.

TABLE OF CONTENT

Title page
Approval page
Dedication
Acknowledgement
Abstract
Table of contents

CHAPTER ONE
1.0 Introduction
1.1 Background of the study
1.2 Statement of the problem
1.3 Objective of the study
1.4 Scope of the study
1.5 Research questions
1.6 Significance of the study

CHAPTER TWO
2.0 Literature Review
2.1 The meaning and purpose of the Internet
2.2 Effect of Internet on the secretary
2.3 Record keeping
2.4 Enhancing the secretarial post through Internet

CHAPTER THREE
3.0 Research methodology
3.1 Research design
3.2 The population of the study
3.3 The sample size
3.4 Instrument for data collection
3.5 Method of data collection
3.6 Procedures of data analysis

CHAPTER FOUR
4.1 Presentation and analysis of data/findings.

CHAPTER FIVE
5.0 DISCUSSIONS OF RESULTS
5.1 Conclusion
5.2 Implication of results
5.3 Recommendations
5.4 Suggestions for further research
5.5 Limitations of the study
Bibliography
Appendix ‘A’
Appendix ‘B’

CHAPTER ONE

1.0 INTRODUCTION
1.1 BACKGROUND OF THE STUDY
The country if not the whole universe is on the brink of immense technology, and this phenomenon has get in far reaching effect on almost all spheres of human endeavour.
Different people have perceptions of what impact the modern technology via the Internet is playing to address the issues of performance of the secretarial profession in the new millennium.
To be precise, many scholars have dealt on this topic but the researchers of the project work have tried to portray actually what the impact of the internet is regarding the performance of secretarial profession.
The internet according to Cerf, [1996] president of the internet society ‘is a specific collaboration of independently managed networks that allow users at disparate heterogeneous computer networks to communicate with each other across organizational and geographical boundaries. Its main function in any social system may be identified as information, education, entertainers, discussion, communication and integration. Therefore, the Internet as an information superhighway has been aroused to perform all these immeasurable impact for the rest of the world.
One cannot talk about information and access without making regular reference to the information technologies and their convergence particularly the INTERNET.
Information and communication technology are rapidly changing the way we work and live, most especially regarding the way the office is handled. We see a world of network. That is bringing new opportunities and options to people at work, at home and on the move directly stating how our society live, work, learn, play and how our society evolves.
In the secretarial profession, information and communication are the very essence of the content and that is what the internet is all about.
Information derives its value from the meaning that an entity [a human being] assigns to data. It therefore becomes a performed in an organization.
The question now is, how far can this form of inexhaustible resource carry the users with special internet on the secretarial profession.
The machines used in the secretarial profession are involved effectively to perform the work in business media, the mass media, the information gathering media, and the likes, have seen the different faces of typewriters, mail exchange, computers, cellular, fax, telephone and other technological information gathering system
Stressing more on the meaning of the internet and how it works Rutherford F. July 22 1997, described the internet as ‘a global collection of many different types of computers and computer networks that are linked together.
The secretarial profession, people who are conversant with the services that the personal computer renders will no doubt find the internet fascinating job-made-easy and enjoyable.
But many people cannot purchase or acquire this precious information superhighway, what risks are involved. Who are supposed to use this inexhaustible resource?
The aim of the study is to know the impact of internet more on information and communication in secretarial profession.

1.2 STATEMENT OF THE PROBLEM
People say or believe that the internet has no impact on secretarial profession. That secretaries do not need the internet at all. They also say that secretaries only need the typewriter to carry out their duties. They also say that if secretaries include the use of the internet in their profession, that work will be tedious.
According to Sir Walter Ford, the duty of the secretary is to take down records, minutes of the meetings and typing of orders by the above authorities and it involves the use of the typewriter.
Vin Pluto [1990] says thus, ‘the internet is used by high senior officials and those trained personnel and as such the secretaries do not fit into this cadre’.
Peter Roberts in his opinion says, ‘the internet and the secretary are not compatible’.
So for this very reasons, we have decided to carry out this research work so as to find out the actual impact the internet has on the secretarial profession.

1.3 THE OBJECTIVES OF THE STUDY
In view of the above problem, this research work is therefore designed to the following;
1. To find out the impact of internet on the secretarial profession.
2. To ascertain, the impact of the internet, on the lives of individual secretaries.
3. To ascertain, if the use of internet facilities, is a monotonous task to the secretary.
4. To ascertain if there are problems being caused by the internet in the secretarial profession.
5. To give remedies and solutions to such problems if any.

1.4 SCOPE OF THE STUDY
The geographical area covered by the researchers in Enugu metropolis selected Government parastatals in Enugu State are used as samples on which judging the impact of the internet to the secretarial profession will be based.

1.5 RESEARCH QUESTIONS
1. What are the effects of Internet on the secretarial profession?
2. What impact does the internet have on a secretary
3. Does the frequent task of operating a computer everyday bore a secretary?

1.6 SIGNIFICANCE OF THE STUDY
It is important that secretaries should at times take critical look outside their private areas of concentration and state the latest system of improving their techniques at their field of specialization.
The study is not only important to the secretary but will also serve as a green light to the entertainment world, education, communication and media practitioners on how to restructure their programmes to suit their receiving audience.
It will moreover help the secretary to be abreast with the events taking place within and outside the country.

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Impact Of The Internet On Secretarial Studies:

The impact of the internet on secretarial studies, also known as administrative or office management studies, has been profound and multifaceted. Here are several ways in which the internet has influenced this field:

  1. Communication: The internet has revolutionized communication within offices and with external stakeholders. Secretaries can now use email, instant messaging, and video conferencing platforms to communicate quickly and efficiently, reducing the need for traditional paper-based communication methods like memos and faxes.
  2. Information Management: Secretaries are responsible for organizing and managing information, and the internet provides vast resources for research, document creation, and storage. Online databases, search engines, and cloud storage services enable secretaries to access information rapidly and collaborate with colleagues on shared documents.
  3. Scheduling and Calendar Management: Online calendar applications and scheduling software have streamlined the process of organizing appointments, meetings, and deadlines. Secretaries can use these tools to coordinate schedules, set reminders, and send invitations to participants, improving efficiency and reducing scheduling conflicts.
  4. Administrative Tasks Automation: The internet has facilitated the automation of routine administrative tasks such as data entry, form processing, and appointment reminders. Secretaries can leverage productivity software and online tools to automate repetitive tasks, freeing up time for more strategic activities.
  5. Virtual Assistance: With the rise of virtual assistant platforms and AI-powered chatbots, secretaries can offload routine inquiries and administrative tasks to automated systems, allowing them to focus on more complex tasks that require human judgment and problem-solving skills.
  6. Professional Development: The internet offers numerous opportunities for secretaries to enhance their skills and knowledge through online courses, webinars, and educational resources. Platforms like LinkedIn Learning, Coursera, and Udemy provide access to a wide range of courses in areas such as office administration, time management, and communication skills.
  7. Cybersecurity Awareness: As secretaries often handle sensitive information and communications, the internet has necessitated an increased focus on cybersecurity awareness and best practices. Secretaries must stay informed about cybersecurity threats and measures to protect data privacy and confidentiality.
  8. Remote Work: The internet has facilitated the rise of remote work arrangements, allowing secretaries to perform their duties from anywhere with an internet connection. Remote access to office systems and cloud-based collaboration tools enable secretaries to work flexibly while maintaining productivity and communication with colleagues.

Overall, the internet has profoundly transformed secretarial studies by providing new tools, resources, and opportunities for communication, information management, automation, professional development, and flexibility in the workplace. Embracing these technological advancements can empower secretaries to enhance their effectiveness and adapt to the evolving demands of modern office environments.