Integrated Servqual and Gap Model in Evaluating Customer Satisfaction in Budget Hotels

In Nairobi City County, Kenya

Chapter One

1.0 INTRODUCTION:

This chapter introduces the Integrated Servqual and Gap Model in Evaluating Customer Satisfaction in Budget Hotels and its relevance, states the research problems, research questions, and objectives, provides a background of the study, and should also include the research hypothesis [INTRO51778]…

Chapter Two: Literature Review

2.0 INTRODUCTION:

This chapter provides the background and context of the research problems, reviews the existing literature on the Integrated Servqual and Gap Model in Evaluating Customer Satisfaction in Budget Hotels, and acknowledges the contributions of scholars who have previously conducted similar research [REV51778] …

Document Information

- Format: DOC/PDF
- Title: Integrated Servqual and Gap Model in Evaluating Customer Satisfaction in Budget Hotels: In Nairobi City County, Kenya

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