Integrated Servqual and Gap Model in Evaluating Customer Satisfaction in Budget Hotels

In Nairobi City County, Kenya

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Chapter One

1.0 INTRODUCTION
This chapter introduces the Integrated Servqual and Gap Model in Evaluating Customer Satisfaction in Budget Hotels and its relevance, states the research problems, research questions, and objectives, provides a background of the study, and should also include the research hypothesis.

Chapter Two

2.0 LITERATURE REVIEW
2.1 Introduction
The chapter presents a review of related literature that supports the current research on the Integrated Servqual and Gap Model in Evaluating Customer Satisfaction in Budget Hotels, systematically identifying documents with relevant analyzed information to help the researcher understand existing knowledge, identify gaps, and outline research strategies, procedures, instruments, and their outcomes…

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Disclamer:

This study on the Integrated Servqual and Gap Model in Evaluating Customer Satisfaction in Budget Hotels is solely for academic research purposes only and should be used as a research guideline or source of ideas. Copying word-for-word or submitting the entire project work to your school is unethical academic behavior and “UniProjects” is not part of it.

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