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Need For Effective Management Of Organizational Policies And Procedures

(A Case Study Of Union Bank Of Nigeria Plc)

5 Chapters
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78 Pages
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9,501 Words

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ABSTRACT

In all business enterprise the need for effective management of organizational policies and procedures in very important and can never be over emphasized and to achieve this goal target and objective it is beckoned on the design of managers who do not sit there as a ceremonial heads rather they house role of implanting the organic functions of management in today’s dynamic and competitive business environment in Nigeria. His works is design to expose and aid the serious minded managers to be adequately equipped to the challenges a head as future management practitioners in business. And when adequate implementation of policies and procedure is not there business world will be greatly affected.
In generating data needed to achieve the objective of this study crosses-sectional survey was used. Questionnaires was used as he major instrument for primary data collection. To broaden the researcher’s depth of knowledge in the study area the research embarks on review of related literature with data drawn from secondary sources. Data generated in the study was presented on frequency tables and analyzed using simple percentage while the hypothesis were tested with chi -square (x2).
It was found at the and of the research work that most organization cannot get the best out of their workers or reach to their option goal target and objective because of from management of organizational policies and procedure in Nigeria business workers are not allowed to join in decision making that concerns them.
From the findings existence of these policies and procedures in one things awareness and utilization management on the part of the employee because another things and if not taken care of it will greatly affect the whole things as for as business is concern. Some of the policies and procedure are not in time with survival of the fittest in the banking industry changes in technology necessitate changes in policies.
Finally the need fore effective management of organizational policies and procedure most be more sensitive to customers and also in order to up grade the workforce with exquisite training and motivation which is the main target.

 

TABLE OF CONTENT

Title page
Approval
Dedication.
Acknowledgement
Abstract
List of table

CHAPTER ONE
INTRODUCTION
1.1 Background of study.
1.2 Statements of problem.
1.3 Purpose of study
1.4 Scope of the study
1.5 Research hypothesis
1.5 Significance of the study
1.6 Definition of terms
Reference

CHAPTER TWO
2.1 Review of related literature
2.2 The need for effective management policy
2.3 The need for effective management of organizational function
2.4 The need for effective control of organizational policies and procedure Nigeria business
2.5 Profit of union bank
2.6 Union bank operational rules and regulation and result.
2.7 Banking in Nigeria
2.8 The need for effective functions of bank generally
Reference

CHAPTER THREE
3.1 Research design
3.2 Area of the study
3.3 Population of the study size
3.4 Instrument for data collection
3.5 Validation of the instrument
3.6 Reliability of the instrument
3.7 Method of data collection
3.8 Method of data analysis
Reference

CHAPTER FOUR
4.1 Data presentation & analysis
4.1 Testing
4.2 Summary of result
Reference

CHAPTER FIVE
5.1 Discussion recommendation and conclusion
5.2 Discussion of result / findings
5.3 Conclusion
5.4 Implication of the research finding
5.5 Suggestion for furthers research
Bibliography
Journal
Appendix one
Appendix
References

CHAPTER ONE

INTRODUCTION
The need for effective management of organizational policies and procedures must be more sensitive to customer are and also order to up grade the workforce with exquisite training and motivation so as to union a winner or devil a set objective which is the main target.

1.1 BACKGROUND OF THE STUDY
The need for effective management of organizational polices and procedure in Nigeria business encouraged delegation making to business managers who not sit there as ceremonial needs rather they have the role of managing the organic function of management in today’s dynamic and competitive business environment in Nigeria. The research work is designed to expose aid the challenge ahead as future management parishioners in business.
Good policies provide definite and clear direction by top management and of the sometime allow subordinates to make their own decision with clearly stated limits. The usual sources of policies and procedure in Nigeria business embedded on managers and if is pertinent to mode that for a business to nation its position as a “going concern” entity, it is imperative that managers formulate policies plan effectively for the business enterprise. This is a major aspect of a task facing manager especially in a modern complex business situation. Therefore today mangers must take into consideration the following measures of the need for effective management of organizational policies and procedure in Nigeria business.
They must especially take into account the forces and trends such as environmental economics political sociological psychological technology legal and ethnical factors while formulating the policies that can facilitate the accomplishment of the overall objective and goals of the business in question.
Of course if a policy has been formulated but has not been carried out or implemented in action in cannot be effective since it has not come to the attention of the employee but it was the risk of being over cooked or misinterpreted, but according to Apala (1990: 59) he said that written polices are more precise and less prone to misunderstanding.
The need for effective management of organizational policies and procedure in Nigeria business to be properly executed the laid down rules guiding the organization must follow.
Procedure on the other land can so stated as the system that describes in details the step to be taken in order to accomplish a set objective in business which is the main target that head to the need for effective management of organizational policies and procedure emphasis more in detail while policies concentrate on the basis general approaches. A policy is therefore a guide for making decision thus according to Apala (1990:59) the simply defines policies as guide lines to managerial actions while Coventry and Barker (1985:93) defines policies as the guideline laid down in general or specific terms to make organization to mach the expected target or objective

12 STATEMENT OF THE PROBLEM
This boils down to what constitute the problem on the study of the need for effective management of organizational policies and procedure in Nigeria business exist on its own it need employers who will work in implementing those policies needed for effective business environment and all those will not take expected standard unless workers are properly motivated given them required training internal and external incentive and their salary may even be increased paying them over time and case things will be moving haphazardly and it will constitute a lot of problem to the study.

1.3 PURPOSE OF THE STUDY
Once case study will be union Bank of Nigeria Plc which is nation wide bank including moral branches we shall measure implemental of control effectiveness existing in the bank with aspect to certain principles and safeguards which must be incorporated in any control system as for as business is concern in Nigeria. They are as follows:
– The system is must have objectives which are relative and sell designed procedure.
– He is feedback information to let him know how is actual compares will the plans in the business of
– Each manager in the business organization is given an opportunity to contribute towards the formulation of planning for which be still be held accountable.
– They system must have a sound organizational structure and well designed procedure.
1.4 SCOPE OF THE STUDY
This study will be limited to few operational activities of banks we must not forget that a control missions of a bank as an intermediation is to protect the value which come into its. Therefore every activities in a bank has implication for the safety of value received given or transferred. Receiving cash deposit or paying withdrawal request are fairly universal function and would appear to have little room for variation from branch to branch examples will be foreign exchange transaction capital and money market operational transfer etc.
Operation rules dealing with these make assumption about the ability of a branch and it customers and the available of certain infrastructures. But this is not always the case so what happens in the exceptions care?
Our study should be limited to only such activities.

1.5 RESEARCH HYPOTHESIS
HYPOTHESIS ONE
H0: All cadres of workers in Union Bank of Nigeria Plc are not involved in
The need for effective management of organizational policies and procedure in Nigeria business.
Hi: All cadres of workers in Union Bank of Nigeria Plc are not involved in
The need for effective management of organizational policies and procedure in Nigeria business.

HYPOTHESIS TWO
H0: Effective management has not helped in today’s dynamic and
competitive environment
H0: Effective management has helped in today’s dynamic and
competitive environment

1.6 SIGNIFICANCE OF THE STUDY
The need for effective management of organizational policies and procedure in Nigeria business should help effective managers to maintain or reach to set objectives in the business world. The study is very timely especially today that all hands are on desk to enhance business in Nigeria because of the dynamic and competitive business environment. We are in and as such this research work is designed to exposé and aid the services minded managers to be adequately equipped to face the challenges a lead as future management parishioners in business.
For the need for effective management of organizational policies and procedure in Nigeria business. There are three decisions to be made
a) Effective strategic planning
b) Effective management
c) Operational

The need for effective management of policies in business is the process by which manager makes sure that resources are obtain since that expected rules and regulation are implemented and executed there no way the required resources not be obtained.
It is necessary to work according to organizational policies in business ventures so as not to go contrary which way affect the business rather the business will attain the it equilibrium point

1.7 DEFINITION OF TERMS
Asses Weight and appraise
Regulate To adjust to return to predetermine course
Performance The act of doing work
Result The out come of performance
Procedure The way work is done
Efficiency Resources input into a process to produce the optimum
Amount of output
Effectiveness Resources are used to achieve the desired ands

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Need For Effective Management Of Organizational Policies And Procedures:

Effective management of organizational policies and procedures is crucial for several reasons:

Compliance and Legal Obligations:
Ensures that the organization complies with all relevant laws, regulations, and industry standards.
Helps minimize the risk of legal liabilities and fines due to non-compliance.

Consistency and Standardization:
Ensures that all employees follow standardized processes and procedures, leading to consistent outcomes.
Reduces errors, inconsistencies, and misunderstandings among employees.

Risk Management:
Mitigates risks by clearly defining and communicating procedures for handling various situations.
Helps identify and address potential risks and vulnerabilities proactively.

Employee Performance and Accountability:
Provides clear expectations for employees, helping them understand their roles and responsibilities.
Facilitates performance evaluation and accountability by establishing measurable standards.

Efficiency and Productivity:
Streamlines operations and reduces inefficiencies by outlining efficient processes.
Eliminates the need for employees to repeatedly figure out how to perform tasks.

Training and Onboarding:
Facilitates employee training and onboarding by providing a structured guide for newcomers.
Shortens the learning curve, allowing new hires to become productive more quickly.

Communication and Transparency:
Enhances communication by ensuring that important information is documented and accessible.
Fosters transparency, as employees can easily access and understand organizational policies and procedures.

Change Management:
Assists in managing organizational changes by documenting new processes and procedures.
Eases the transition for employees during periods of change.

Customer Satisfaction:
Improves customer service by ensuring that employees follow consistent, customer-centric processes.
Reduces errors and delays that can negatively impact customer satisfaction.

Data Security and Privacy:
Helps safeguard sensitive data by defining clear data handling and security protocols.
Supports compliance with data protection regulations.

Crisis Management:
Prepares the organization to respond effectively to crises and emergencies by having well-defined procedures in place.
Reduces chaos and confusion during critical situations.

Organizational Culture:
Reinforces the desired organizational culture by aligning policies and procedures with the company’s values and mission.
Sets expectations for ethical behavior and professional conduct.

Performance Improvement:
Provides a basis for continuous improvement efforts by identifying areas where processes can be enhanced.
Allows for regular reviews and updates to adapt to changing circumstances.

In summary, effective management of organizational policies and procedures is essential for ensuring legal compliance, promoting consistency, minimizing risks, enhancing employee performance, improving efficiency, and fostering a transparent and accountable organizational culture. It is a foundational element for the successful and sustainable operation of any organization.