Perceived relationship Between Employee Satisfaction, Customer Satisfaction And Bank Performance

In Selected Money Deposit Banks In Nigeria

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Chapter One

1.0 INTRODUCTION
This chapter introduces the Perceived relationship Between Employee Satisfaction, Customer Satisfaction And Bank Performance and its relevance, states the research problems, research questions, and objectives, provides a background of the study, and should also include the research hypothesis.

Chapter Two

2.0 LITERATURE REVIEW
2.1 Introduction
The chapter presents a review of related literature that supports the current research on the Perceived relationship Between Employee Satisfaction, Customer Satisfaction And Bank Performance, systematically identifying documents with relevant analyzed information to help the researcher understand existing knowledge, identify gaps, and outline research strategies, procedures, instruments, and their outcomes…

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