Quality Management Systems And Organisational Behaviour

The Quality Management Systems And Organisational Behaviour Complete Project Material (PDF/DOC)

Research Questions

What are the existing QMS framework at Unity Bank, including its structure, processes, and alignment with international quality standards?.

What are the challenges faced by Unity Bank in implementing QMS and explore the factors contributing to these challenges, such as regulatory compliance, resource allocation, and organizational culture?.

What are the perceived benefits of QMS implementation at Unity Bank from the perspective of employees, management, and customers?.

What are the organizational behavior issues within Unity Bank, focusing on leadership effectiveness, communication channels, employee motivation, and their impact on organizational performance?.

Hypothesis Of The Study

Hypotheses One

Ho: There is no significant difference in the existing QMS framework at Unity Bank in terms of its structure, processes, and alignment with international quality standards.

Hi: The existing QMS framework at Unity Bank shows significant differences in its structure, processes, and alignment with international quality standards.

Hypotheses Two

Ho: The challenges faced by Unity Bank in implementing QMS are not significantly influenced by regulatory compliance, resource allocation, or organizational culture.

Hi: The challenges faced by Unity Bank in implementing QMS are significantly influenced by regulatory compliance, resource allocation, or organizational culture

Chapter One

1.0 INTRODUCTION
This chapter introduces the Quality Management Systems And Organisational Behaviour and its relevance, states the research problems, research questions, and objectives, provides a background of the study, and should also include the research hypothesis.

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