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A Study Of Job Prospects Of Secretaries In Business Organisation

(Case Study of Some Selected Business Organisation In Enugu State)

Electrical Electronics Engineering | Office System Management | Office Technology and Management (OTM)

Secretaries play a vital role in supporting administrative functions within various business organizations, offering a diverse range of duties from managing correspondence and scheduling appointments to facilitating communication and organizing meetings. In today’s dynamic business landscape, the job prospects for secretaries in selected industries such as finance, technology, and healthcare remain promising. In the finance sector, secretaries are crucial for maintaining efficient office operations, handling financial documents, and liaising with clients. Similarly, in technology companies, secretaries often assist with project coordination, database management, and handling inquiries from internal and external stakeholders. Moreover, in healthcare organizations, secretaries play a pivotal role in managing patient records, scheduling appointments, and ensuring smooth communication between medical staff and patients. With their adaptable skill set and ability to handle various tasks efficiently, secretaries continue to be in demand across diverse business sectors, offering promising career opportunities for those entering the field.

ABSTRACT

In this study, the objective of all objectives of the researcher is to study the job prospects of secretaries in some selected business organization in Enugu State. In cause of our study, we are able to study these business organizations in Enugu. They are:

ANAMMCO NIGERIA PLC, ENUGU

UNILVER NIGERIA PLC ENUGU

NIGERIA BREWERIES ENUGU

To carry out the research, the researcher was able to discover the job prospects of secretaries.

Who is a secretary?
Modern technology innovations and employment opportunities for secretaries

Career and employment opportunities for secretaries.

Job prospects of secretaries.

The relevant literature was reviewed and some reference was made to know the project of secretaries.

The researcher then used questionnaire, oral interview and direct observation in collecting the necessary data and information required. Sample size were determined and validity and reliability of instruments were known.

The researcher presented and analyzed the data gotten from the questionnaire.

Finally, the researcher after everything summarized the findings from the data gotten and resolved into making reasonable recommendations before concluding at last.

TABLE OF CONTENT

Title page

Approval page

Acknowledgement

Dedication

Abstract

List of tables

Table of content

CHAPTER ONE:

Introduction

Background of the study

Statement of the problem

Significance of the study

Purpose of the study

Delimitation of the study

Research Questions

CHAPTER TWO:

Literature Review

Modern Technology Innovations and Employment Opportunities for Secretaries

Job prospects of secretaries

Summary of literature review

CHAPTER THREE

Research design

Areas of study

Population of the study

Sources of data

Questionnaire design and allocation

Method of data collection

Data analysis procedure.

CHAPTER FOUR

Data presentation and analysis

CHAPTER FIVE

Summary of findings

Conclusions

Further research

Recommendations

Limitation of the study

Bibliography

Questionnaire

CHAPTER ONE

INTRODUCTION

1.1 BACKGROUND OF THE STUDY

In order to carry out a meaningful research into the job prospects of secretaries, it may be necessary to attempt a definition of a secretary and the functions he/she is expected to perform. A secretary is someone who assists a top executive in the office by performing his/her secretarial duties, skillfully and who possesses the ability to relieve the executive of certain administrative tasks.

Also, Marshal (1973:2) defined secretary as an Assistant to the executive secretary as an assistant to the executive possessing mastery of office skills and ability to assume responsibility without direct supervision who displays initiative, exercises judgment and makes decision within the scope of her authority.

In the business organization, the secretary is a great asset to her boss, she is his personal organizer. She uses different typewriters, computers which are her tools in the office. She takes shorthand dictations and transcribes them to produce mailable letters. The secretary is generally the life-wire of any organization.

The secretary also performs the duties of using different filing systems to file documents,, arrangement and preparation of Board/Management meetings and prepare notices and Agenda of meetings. She also takes speeches in shorthand at conference, seminars and low courts. She also books appointments for the boss and takes care of his itinerary. The duties of the secretary is so enormous and vast that listing them will be inexhaustible.

These are various categories of secretaries in Business organization before the civil service reform of 1988 namely:

Confidential Secretary IV
Confidential Secretary III
Confidential Secretary II
Confidential Secretary I
Personal Secretary

(Principal Secretary Assistant Grades)

Personal Secretary Grade

(Principal Secretary 2)

Senior Personal Secretary

(Principal Secretary Assistant I)

Principal Personal Secretary

(Chief Secretary)

Bilingual Secretary
Verbation/Official Reports

However, the guidelines on the civil service reform of 1988 changed the titles as follows:

Old Titles New Titles

Principal Personal Secretary Chief Secretarial Assistant
Senior Personal Secretary Principal Secretariat Assistant I
Personal Secretary I Principal Secretarial Assistant I
Personal Secretary II Principal Secretarial Assistant III
Confidential Secretary I Principal Secretarial Assistant IV
Confidential Secretary II Senior Secretarial Assistant
Confidential Secretary III Secretarial Assistant I
Confidential Secretary IV Secretarial Assistant II

Though secretaries job titles have been harmononized, they do not reach the same position in rank with their bosses because they are subordinates to their bosses.

STATEMENT OF PROBLEM:

The secretary is faced with numerous problems, one of which is uncertainty of advancement in her job in terms of promotion, job training and lack of welfarism.

Some business organizations exploit the secretaries by not making the jobs they schedule.

In addition, she is not given the necessary incentives thus frustrated in her job.

Moreover, secretaries in some business organizations are made to stagnate or “mark time” in a grade level due to lack of promotion given to them.

SIGNIFICANCE OF THE STUDY

This study is expected to bring out the job prospects of secretaries in area like job remuneration, promotion, welfare and more job training in today’s business organizations.

When these prospects are known they will motivate new entrants into the secretarial profession.

Recommendations will be made to business organizations on how to motivate secretaries. This will also make secretaries not to change their profession or be forced out of their jobs.

Moreover, this study can also serve as a future reference in the library. It can serve as future reference to both the student and the lecturer.

PURPOSE OF THE STUDY:

To identify employment opportunities available to secretaries in those selected business organizations in Enugu metropolis.
To identify the job prospects open to secretaries in terms of promotion, welfare, job training etc.
To identify these facts responsible, where necessary militating against their job prospects.
To offer suggestions for the improvement of secretarial profession.

DELIMITATION OF THE STUDY:

The study was limited to some selected business organizations in Enugu State. The following business organizations were selected.

Nigeria Breweries Company
ANAMMCO Enugu
Unilever Nigeria Plc.

These three organizations have been selected as to determine the job prospects of secretaries.

RESEARCH QUESTIONS:

Do secretaries receive their promotion when other workers are being promoted in your organization?
What is the highest position a secretary can attain in your organization?
What are the secretaries other employment opportunities apart from office work?