Using the gap model to assess users' perception of service quality levels in academic libraries

A Case Of Post Modern Library, Kenyatta University And Usiu Library

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Chapter One

1.0 INTRODUCTION
This chapter introduces the Using the gap model to assess users’ perception of service quality levels in academic libraries and its relevance, states the research problems, research questions, and objectives, provides a background of the study, and should also include the research hypothesis.

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