Impact Of Information And Communication Technology On Records Management Practices In A Business Organization

Abstract

This study was carried out to examine the impact of information and communication technology on records management practices in a business organization using Nestle PLC. Lagos state Nigeria as a case study. The study is was specifically carried out to determine the extent ICT has been integrated into record management in business organization, determine the benefits associated with the use of ICT for record management in business organizations, and determine the major challenges affecting the use of ICT  for record management in business organizations. The survey design was adopted and the simple random sampling techniques were employed in this study. The population size comprise of staff of Nestle PLC. Lagos state Nigeria. In determining the sample size, the researcher conveniently selected 41 respondents and 35 were validated. Self-constructed and validated questionnaire was used for data collection. The collected and validated questionnaires were analyzed using frequency tables and mean scores. While the hypotheses were tested using Pearson correlation statistical tool, SPSS v23. The result of the findings reveals that the benefits associated with the use of ICT for record management in business organizations includes: increases efficiency in records searching, improves efficiency in record retrieval & redaction, lower records storage costs, reduced potential for litigation and penalties, improves customer service, improves regulatory compliance, and enhanced records security. The study also revealed that the major challenges affecting the use of ICT  for record management in business organizations includes: obsolescence in technology, authenticity and reliability threats, security and privacy can be compromised, costs increasing, insufficiently educated staff. Therefore, it is recommended that the management should provide and deploy more ICT facilities to facilitate large storage and management of record; this will in turn reduce manual handling of huge records and files. To mention but a few.

Aims and Objectives

The general aim of this study is to analyze the impact of information and communication technology on records management practices in a business organization. The specific aims of this study are outlined below:

  1. Determine the extent ICT has been integrated into record management in business organization
  2. Determine the benefits associated with the use of ICT for record management in business organizations.
  3. Determine the major challenges affecting the use of ICT for record management in business organizations.

Research Questions

The main focus of this research is to provide a valuable response to the questions below.

  1. What is the extent ICT has been integrated into record management in business organization?
  2. What are the benefits associated with the use of ICT for record management in business organizations?
  3. What are the major challenges affecting the use of ICT for record management in business organizations?

Hypothesis of the study

Ho: There is no significant relationship between information and communication technology and records management practices

Ha: There is a significant relationship between information and communication technology and records management practices.

Chapter One

1.0 INTRODUCTION:

This chapter introduces the Impact Of Information And Communication Technology On Records Management Practices In A Business Organization and its relevance, states the research problems, research questions, and objectives, provides a background of the study, and should also include the research hypothesis [INTRO69233]…

Chapter Two: Literature Review

2.0 INTRODUCTION:

This chapter provides the background and context of the research problems, reviews the existing literature on the Impact Of Information And Communication Technology On Records Management Practices In A Business Organization, and acknowledges the contributions of scholars who have previously conducted similar research [REV69233] …

Table of Content

Abstract

Chapter One: Introduction
1.1 Background of the Study
1.2 Statement of the Problem
1.3 Objective of the Study
1.4 Research Questions
1.5 Research Hypothesis
1.6 Significance of the Study
1.7 Scope of the Study
1.8 Limitation of the Study
1.9 Definition of Terms
1.10 Organization of the Study

Chapter Two: Review of Literature
2.1 Conceptual Framework
2.2 Theoretical Framework
2.3 Empirical Review

Chapter Three: Research Methodology
3.1 Research Design
3.2 Population of the Study
3.3 Sample Size Determination
3.4 Sample Size Selection Technique and Procedure
3.5 Research Instrument and Administration
3.6 Method of Data Collection
3.7 Method of Data Analysis
3.8 Validity of the Study
3.9 Reliability of the Study
3.10 Ethical Consideration

Chapter Four: Data Presentation and Analysis
4.1 Data Presentation
4.2 Analysis of Data
4.3 Answering Research Questions
4.4 Test of Hypotheses

Chapter Five: Summary, Conclusion and Recommendation
5.1 Summary
5.2 Conclusion
5.3 Recommendation
References
APPENDIX
QUESTIONNAIRE

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    • Title: Impact Of Information And Communication Technology On Records Management Practices In A Business Organization:

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