Problems Of Property Management And Solutions

5 Chapters
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50 Pages
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6,886 Words
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Property management involves overseeing various aspects of real estate, encompassing residential, commercial, and industrial properties. The challenges within this domain are diverse, spanning from tenant relations to maintenance issues. One prevalent issue is the complexity of legal regulations, making compliance a perpetual concern for property managers. Navigating this intricate legal landscape requires a meticulous understanding of tenancy laws, zoning regulations, and property codes. Additionally, the dynamic nature of the real estate market demands adept financial management to address fluctuating property values and rental rates. Tenant turnover, another prominent challenge, necessitates effective communication and tenant retention strategies. Mitigating these issues involves implementing robust property management software to streamline administrative tasks, staying updated on legal frameworks, and fostering proactive communication with tenants to foster long-term relationships. Successful property management hinges on a nuanced approach that combines legal acumen, financial savvy, and interpersonal skills to create a thriving real estate portfolio.

ABSTRACT

Property management is a vital aspect of read estate profession. To a non professional estate agent property management entails only vent collection and receiving of fee, but there are other aspects of it which intake the expertise of a professional Estate agent to task. These include selecting the right type of tenant for a particular property arrangement and execution of leases, advising on insurance policy and rating assessment and ensuring that they are settled regularly, defining maintenance obligation of both the land lord and the tenant.
Beside all these, there are so many problem associated with property management which ranges form attitude of the land lord inflation, political and economic factors, particular circumstance of individuals properties etc.
This study will therefore examine these problems and proffer solutions.
Proffer Solution: It is the responsibility of the manger to ensure that the defects are properly repaired. In a situation where the management agent is responsible for maintenance of the property, the agent must be very prudent with maintenance cost, and ensure that client receive good value of their money. If it is multiple occupied properties, the manager will or have to introduces the service charge approach for maintenance work.

TABLE OF CONTENT

Dedication
Acknowledgment
Synopsis

Chapter One
1.1 Introduction

1.2 Objective Of Study
1.3 Scope
1.4 Study Methodology
1.5 Definition Of Property Management
1.6 Property Management Approach

Chapter Two
2.0 Functions Of Property Management

2.1 Preparation And Interpretation Of Lease
2.2 Advising And Arrangement Of Insurance Transaction
2.3 General And Routine Maintenance Of Property
2.4 Rent Collection
2.5 Action Under Lease
2.6 Multiple Ownership
2.7 Property Counseling

Chapter Three
3.0 Problems Of Property Management

3.1 Location And Design
3.2 Lease Agreement
3.3 Rent Collection And Renewal
3.4 Disagreement Over Utility Bills
3.5 Maintenance And Repairs
3.6 Uncooperative Attitude Of Some Land Lord

Chapter Four
4.0 Case Study

Chapter Five
5.1 Summary Of Findings

5.2 Conclusion
5.3 Recommendation

CHAPTER ONE

1.1 INTRODUCTION
Property management to a non – Professional Estate agent entails mere collection rent.
Real property management goes beyond mere collection of rent. A property manger gets involved with managerial problem solving and decision making. He also performs several activities and tasks involving planning, organising, directing and controlling with respect to the portfolio of real estate assets being managed on behalf of his clients.
This is important since one of the features of real property that distinguishes it from other investment media is its requirement to be managed.
Because of the increasing pace of technological development or innovations resulting particularly in the construction of high rise and high technological structures in our cities, there is need for a trained manager who is able to cope effectively and efficiently with management problems arising from the latter.
Multi – tenanted properties such as office blocks and residential houses present the greatest management challenge to the surveyor.
The author’s experience of non-challant attitude of a good number of property investors regarding the management of the property prompted the choice of this topic

1.2 OBJECTIVES OF THE STUDY
The study will examine the problems of property management, and proffer solutions towards rectifying these problems

1.3 SCOPE
This project will be limited to a few selected property in Abuja metropole, which includes.
1. Shelter House
2. Alaji M.D. shitus property on Plot 801 Malumfashi Close Area 11, Gariki Abuja
3. C.O.C. Enterprises property in Karmo, Abuja
4. Mrs. Nwankwo’s property on Plot 118 Tunis Street Zone 6 Wuse, Abuja

1.4 STUDY METHODOLOGY
This study is based on data collected by the following methods
1. Primary method
2. Secondary method
Primary Method: Primary data collection involves the distribution of questionnaires among some practicing Estate surveyor value’s as well as some land lords.
It involves the personal interview of professional.
Secondary Method: Secondary data are those collected from previously published works (e.g.) Journals, newspapers, magazines etc.

1.5 DEFINTIION OF PROPERTY MANAGEMENT
Michael Thorncraft defined property management as the direction and supervision of an interest in landed property with the aim of securing the optimum return. This return, which may not always be financial may also be in the form of social benefit, status, prestige, political strength etc.
John P. Macey and Charles Baker defined property management as the application of skill in caring for property. Its surrounding and amenities, and in developing a sound relationship between tenants themselves, in order that the Estate, as well as t he individual house may give the fullest value to both the land lord and the tenants, from the land lords point of view it is desirable that the property should be efficiently and economically maintained and managed as much as possible, while from the tenants point of view, the house should provide a home, the focal point of full and happy life for the family.

1.6 PROPERTY MANAGEMENT APPROACH
There are two types of property management approaches used in this study.
(i) Active management approach
(ii) Passive management approach
Active management approach: This type of management encompasses both long term and short time strategies. This involves constant attempt by the property manager is involved in all issues concerning improvement maintenance, repairs, conversion, extension, of e property etc. The advantage of this system of management is that it enables the property manager to be aware of all problems concerning the property. Since his attention is required at any time matters regarding the property comes up. This provides him with an opportunity to asses the state of the property and determine all necessary actions needed t obtain maximum return.
It also makes it possible for the manger to detect defects, and remedy them at an early stage to prevent it from degenerating into a more complex one, there by prolonging the life of the property.
Passive Management Approach
This is a system of management where the manager takes little or no part in the management of the property.
This approach has a disadvantage especially in a situation where the tenant exhibits a non – chalalant attitude towards the maintenance of he property, the property manager may also loose grip of what goes on in ht e property and may discover the damage done to the property when it is already later and require more funds to undertake repairs.

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Problems Of Property Management And Solutions:

Property management can be a complex and challenging endeavor, and various problems can arise in the process. Here are some common problems in property management and potential solutions:

  1. Tenant Issues:
    • Tenant Screening: Problematic tenants can cause various problems, from late rent payments to property damage.
      • Solution: Implement a thorough tenant screening process to check credit history, rental history, and conduct background checks.
    • Late Rent Payments: Consistent late or missed rent payments can disrupt cash flow.
      • Solution: Enforce a clear rent payment policy with consequences for late payments, such as late fees.
    • Tenant Complaints: Tenant complaints about repairs, noise, or other issues can be time-consuming.
      • Solution: Maintain open communication with tenants and address their concerns promptly to prevent escalations.
  2. Maintenance and Repairs:
    • Deferred Maintenance: Neglecting property maintenance can lead to costly repairs later.
      • Solution: Implement a regular maintenance schedule and conduct inspections to identify issues early.
    • Emergency Repairs: Unexpected repair costs can strain the budget.
      • Solution: Set aside a portion of rental income for an emergency maintenance fund.
  3. Legal and Regulatory Compliance:
    • Tenant Rights and Evictions: Navigating tenant rights and eviction laws can be complex.
      • Solution: Stay informed about local and state laws, or hire legal counsel to ensure compliance.
    • Fair Housing Laws: Discrimination claims can lead to costly legal battles.
      • Solution: Train property managers and staff on fair housing laws and ensure all tenant interactions are fair and nondiscriminatory.
  4. Vacancies:
    • High Vacancy Rates: Extended periods without tenants can result in lost rental income.
      • Solution: Implement effective marketing strategies, set competitive rental rates, and maintain the property’s curb appeal to attract and retain tenants.
  5. Financial Management:
    • Cash Flow Problems: Insufficient income or unexpected expenses can lead to financial difficulties.
      • Solution: Create a detailed budget, track income and expenses, and maintain a financial reserve.
    • Rent Collection: Inconsistent rent collection can impact cash flow.
      • Solution: Use technology to streamline rent collection processes, such as online payment options.
  6. Property Damage and Vandalism:
    • Vandalism and Theft: Property damage or theft can result in repair costs and security concerns.
      • Solution: Install security measures such as surveillance cameras and alarm systems, and consider insurance coverage for property damage.
  7. Tenant Turnover:
    • Frequent Tenant Turnover: Frequent turnover increases administrative work and can lead to periods of vacancy.
      • Solution: Focus on tenant retention by maintaining good relationships, addressing concerns, and offering incentives for lease renewals.
  8. Market Fluctuations:
    • Changing Market Conditions: Economic downturns or oversupply can impact property values and rental income.
      • Solution: Stay informed about local real estate market trends and adjust rental rates accordingly.
  9. Technology and Software:
    • Inefficient Processes: Manual record-keeping and outdated systems can lead to inefficiencies.
      • Solution: Invest in property management software to streamline operations, track finances, and improve communication.
  10. Communication:
    • Poor Communication: Miscommunication between property managers, landlords, and tenants can lead to misunderstandings and conflicts.
      • Solution: Establish clear lines of communication, use written agreements, and document all interactions.
  11. Environmental and Safety Concerns:
    • Environmental Compliance: Failure to meet environmental regulations can result in fines.
      • Solution: Stay informed about environmental laws and ensure property compliance.

Property management is an ongoing process that requires diligence, adaptability, and a proactive approach to problem-solving. By addressing these common issues with appropriate solutions, property managers can mitigate risks and ensure the smooth operation of their properties.